Position Overview
The CRM & Data Specialist will support the client’s commercial organization by ensuring the accuracy, quality, and governance of CRM data while partnering closely with cross-functional teams. The ideal candidate brings strong pharma experience, hands-on expertise with Life Sciences CRM platforms (Veeva, OCE, or similar), and a solid foundation in data stewardship or data governance.
Candidates with either CRM or data stewardship depth will be considered; those with both will be highly competitive.
Key Responsibilities
• Support day-to-day CRM operations, including data validation, issue resolution, and system enhancements.
• Maintain and execute data stewardship processes to ensure data accuracy, consistency, and compliance.
• Partner with Sales Operations, Data Governance, IT/IS, and Commercial teams to support CRM workflows and data needs.
• Monitor data quality and collaborate with stakeholders to resolve discrepancies.
• Contribute to CRM-related process improvements and documentation.
• Provide subject matter expertise on Life Sciences CRM platforms (Veeva, OCE preferred).
• Support cross-functional discussions and technical evaluations as needed.
Partnering with field force, resolving sales reps issues/questions.
Required Qualifications
• Pharmaceutical industry experience is required.
• Hands-on experience with Life Sciences CRM platforms, such as:
• Veeva, OCE, or equivalent CRM systems used in pharma
• Experience in data stewardship, data governance, or commercial data management.
• Strong understanding of CRM data flows, data quality processes, and commercial operations.
• Candidates may come from roles such as:
• Data Steward
• CRM Analyst
• Data Governance Specialist
• Sales Operations Analyst (CRM-focused)
• Technical backgrounds are welcome if candidates have strong CRM and data process understanding.
• Excellent communication, problem-solving, and stakeholder management skills.
About KMK
KMK is a leading data analytics and technology consulting firm supporting the Life Sciences industry with advanced commercial analytics, CRM solutions, and data-driven decision support. We partner with top pharmaceutical and biotech organizations to optimize commercial operations and elevate customer engagement through high-quality data, technology, and strategic expertise.
We are seeking a CRM & Data Specialist to join our team as a replacement for an existing role. This individual will play a key part in supporting CRM operations, data governance, and commercial data processes for one of our major pharmaceutical clients.
What We Do
You can rely on KMK to turn complex data into actionable insights to help drive real-world business decisions and improve the efficiency and effectiveness of your commercial analytics and sales operations. We have been assisting clients in the pharmaceutical industry do just that since our inception in 2000. Now with more than 120 full-time employees spanning the globe, we can provide analytical support as a project, SaaS or on-site. Our highly experienced, creative teams will work with you to eliminate the complexities of your commercialization efforts and offer sound analysis to aid your decisions. Eschewing a “one-size-fits-all” approach, we will listen to your needs and customize an approach integrating all of these areas to best meet your organization’s requirements: Advanced Analytics Market Research Health Economics & Outcomes Research (HEOR) Sales Force Effectiveness Planning and Analysis Data Services
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