At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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The CRM Data & Automation Analyst is a strategic and technical role responsible for the health, performance, and scalability of the company's CRM ecosystem (HubSpot). This individual will serve as a key team member in our CRM team, owning data integrity, workflow automations, and reporting infrastructure. Working closely with sales, marketing, and operations leadership, this role ensures that the CRM not only functions reliably but actively enable business growth through clean data, smart automation, and actionable insights. As a key member of our team, this analyst will also support sales enablement and training efforts as a secondary responsibility.JOB RESPONSIBILITIES:
- Own and maintain CRM data integrity, including data hygiene, deduplication, field governance, and regular audits to ensure reliable and consistent records.
- Design, build, and optimize workflow automations to streamline sales, marketing, and operational processes within the CRM platform.
- Manage communication with our Business Intelligence group for dashboard accuracy, reports, and KPI tracking frameworks that provide leadership with timely and accurate business insights.
- Identify inefficiencies in CRM processes and proactively recommend and implement improvements to support scalability and growth.
- Assist with user onboarding, training documentation, and enablement materials to support CRM adoption across the organization.
- Support the CRM team lead in strategic planning, project prioritization, and cross-functional CRM initiatives.
- Other duties, as assigned.
JOB REQUIREMENTS:
- Bachelor's degree in Business, Information Systems, Marketing (Required), or a related STEM field — or equivalent practical experience (i.e., 2–4 years of hands-on experience working within a CRM platform (e.g., Salesforce, HubSpot, Zoho, or equivalent) in an analyst or administrator capacity.)
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Strong analytical skills with the ability to build reports, interpret data, and translate findings into actionable recommendations.
- High attention to detail and a strong sense of ownership over data quality and system governance.
- Comfortable working in a team environment with the ability to manage multiple priorities and work independently.
- Experience creating training materials, SOPs, or user documentation is a plus.
BENEFITS:
- Competitive Salary + bonus
- 401(k)/ Retirement savings
- Comprehensive Benefits (medical, dental, vision, life, and disability coverage)
- Career growth opportunities
- Friendly work environment
- Paid vacation/holidays
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What We Do
We operate primarily under the DistributionNOW and DNOW brands as a global distributor of the oil and gas and industrial markets. Through our growing DigitalNOW® platform, customers can leverage world-class technology across eCommerce, data management and supply chain optimization applications to solve a wide array of complex operational and product sourcing challenges to assist in maximizing their return on assets. Our energy product offering serves the energy industry – from upstream drilling and completion, exploration and production (“E&P”), midstream infrastructure development to downstream petroleum refining and petrochemicals – as well as in other industries, such as mining, chemical processing, liquefied natural gas (“LNG”) terminals, power generation utilities and renewables. The industrial distribution end markets include engineering and construction firms that perform capital and maintenance projects for their end-user clients. Our global product offering includes maintenance, repair and operating (“MRO”) supplies, pipe, valves, fittings, flanges, gaskets, fasteners, electrical, instrumentation, artificial lift, pumping solutions, valve actuation and modular process, measurement and control equipment. We also offer procurement, warehouse and inventory management solutions as part of our supply chain and materials management offering. We have developed expertise in providing application systems, work processes, parts integration, optimization solutions and after-sales support. Our solutions include outsourcing portions or entire functions of our customers’ procurement, warehouse and inventory management, logistics, point of issue technology, project management, business process and performance metrics reporting. We streamline our customers’ purchasing process, from requisition to procurement to payment, by digitally managing workflow, improving approval routing and providing robust reporting functionality.
