We are seeking a highly organized and detail-oriented CRM Coordinator to join our automotive team. The ideal candidate will be responsible for managing customer data, supporting CRM operations, ensuring data accuracy, and assisting in customer relationship initiatives to enhance overall customer experience.
The role requires strong analytical skills, attention to detail, and the ability to coordinate between different departments to ensure smooth CRM processes and reporting.
Requirements
• Implement and follow up a
customer contact plans.
• Execute marketing outreach events as
planned.
• Participate in outreach events. Collect
data during events, and measure ROI for the event.
• Monthly marketing survey for competitors
of brands assigned, with respect to newspapers, radio, outdoor signs, and
others.
• Create monthly marketing research for
competitors’ products, pricing.
• Create campaigns on the system and
executed them.
• Handel customs complaints.
• Update CRM data on the systems.
• Update the CRM data quality weekly.
• Regular cleansing of the CRM data.
• Prepare Monthly marketing activity
report.
• Propose and implement PR events for the
press as needed.
BenefitsWhy Join SMG?
Legacy, Leadership & Vision
- Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
- Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.
- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader.
- Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture
- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.
- Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and branded items
- Fully paid training programs
Skills Required
- Manage customer data and coordinating CRM operations
- Execute marketing outreach events and campaigns
- Perform monthly marketing surveys and competitor analysis
- Handle customer complaints and update CRM data
What We Do
SMG Engineering Automotive creates value-driven solutions that enhance safety, performance, and customer satisfaction, acting as the sole agent/distributor for major automotive brands in Egypt.
