Our mission? To give people peace of mind by protecting what matters most.
Driven by customer focus, innovation, and service excellence, we’re proud to have some of the highest growth and retention rates in the industry.
More info www.verisure.com
About the role
We’re on a mission to create an exceptional experience for our customers—and we’re looking for a strategic, data-driven and creative CRM & Communication Specialist to help us do just that.
In this role, you will be responsible for all customer-facing communication – emails, campaigns, apps, customer zone, and any other relevant channel. Your mission is to ensure that all our communication enhances our customers’ experience, loyalty, and satisfaction. You will oversee creating engaging and relevant content, coordinating multi-channel strategies, and continuously monitoring performance and optimizing communication to better engage and support our customers. You will own our CRM and automation platform (customer.io) – setting up and maintaining lifecycle email campaigns, segmentation, and triggers to ensure our communications are personalized, timely and impactful.
What will you do?
Develop and implement email automation strategies and lifecycle campaigns aligned with our customer experience goals
Own the CRM system (customer io), ensuring accurate data usage and optimal segmentation
Create and manage compelling content for email, app and customer zone
Analyse and report on campaign performance, customer behaviour, and engagement metrics
Generate insights and make proactive recommendations to improve communication performance and customer satisfaction
Collaborate with Customer Service, Technical Services, Operations, and other teams to align messages and strategies
Stay up to date with email marketing trends and automation best practices to bring fresh, innovative ideas to the table
Your profile
Minimum 2 years of experience in email marketing automation and CRM management
Solid understanding of marketing automation platforms (Customer.io is a plus!)
Strong analytical skills with experience in campaign performance analysis and optimization
A creative thinker with a test-and-learn mindset and the ability to think outside the box
Excellent communication and collaboration skills
Ability to work both independently and as part of a team in a fast-paced environment
Fluent in English and either French or Dutch
What can you expect from us?
A competitive salary complemented by a range of benefits, including a mobility budget, meal vouchers, eco vouchers, and hospitalization insurance.
20 legal vacation days, 6 additional leave days (ADV), and 1 regional holiday.
The opportunity to join a growing, purpose-driven team that values collaboration and continuous improvement.
A supportive work environment where your ideas and contributions are genuinely valued.
READY TO MAKE A DIFFERENCE?
Here’s where a call to action goes, tailored to the vacancy.
Ready to make a difference in safety and service? Apply today and strengthen our team!
Verisure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verisure and has not been reviewed or approved by Verisure.
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Career-Linked Recognition & Rewards — Rewards are explicitly tied to performance with competitive bonuses and uncapped commissions in sales, and advancement is supported through structured training and internal mobility. This alignment can make total earnings and progression attractive for consistently high performers.
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Healthcare Strength — Benefits menus in several countries include private medical options, telemedicine for employees and families, and agreements for gym and dental care alongside wellness initiatives. Examples cited include Spain’s discounted private medical cover, wellness spaces, and product discounts.
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Leave & Time Off Breadth — Packages commonly feature generous holiday allowances and paid parental leave as core elements. Some locations also advertise extras such as birthday time off.
Verisure Insights
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What We Do
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 5.5 million customers in 17 countries across Europe and Latin America, with a team of more than 28,000 colleagues. Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few! Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry! GROWTH Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally. - Strong and visionary Management Team and a robust business plan for value creation. - We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven INNOVATION - We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions. - Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions. - Develop exclusive hardware and software features. - Research & Development centers in Madrid and Malmö. - +600 R&D and IT experts… and growing! PEOPLE Our successful growth is dependent on our talent pipeline. Our People are our business! We are: - Passionate in everything we do - Committed to making a difference - Always Innovating - Winning as a Team - With Trust & Responsibility
