We are looking for a detail-oriented and proactive
CRM Business Partner to manage customer data, maintain and optimize CRM
workflows, and ensure effective communication and follow-up with clients. The
ideal candidate should be comfortable using CRM tools, have strong
organizational skills, and be able to provide excellent customer support
throughout the customer journey.
Key Responsibilities
- Manage and update
customer records accurately within the CRM system.
- Track and monitor
client interactions, follow-ups, and communication history.
- Ensure timely follow-up
with leads and clients.
- Support the customer
journey from onboarding through ongoing communication.
- Handle customer
inquiries and provide prompt, professional assistance.
- Maintain data quality
and ensure CRM records are complete and up to date.
- Generate reports and
insights from CRM data to support business decisions.
- Assist in setting up
and improving CRM workflows, automations, and processes.
- Coordinate with
internal departments to resolve customer issues efficiently.
- Monitor customer
satisfaction and escalate concerns when needed.
- Support email
campaigns, reminders, and customer engagement initiatives through CRM tools.
- Develop and optimize
CRM usage across the organization.
- Propose and implement
new automations and workflow improvements.
- Extract, analyze, and
interpret CRM data and reports to support decision-making.
- Ensure the CRM system
effectively supports business goals and operational needs.
Requirements
- Bachelor’s degree in
Business Administration, Marketing, Communications, or related field
(preferred).
- 3-5 years experience in
Customer Support, CRM Management, or Client Services.
- Hands-on experience
with CRM platforms such as HubSpot, Salesforce, Zoho CRM, Apollo, or similar
tools.
- Strong communication
skills in both written and verbal English.
- Excellent
organizational skills and attention to detail.
- Ability to manage
multiple tasks and follow up consistently.
- Strong problem-solving
skills and customer-oriented mindset.
- Good knowledge of
Microsoft Office / Google Workspace.
- Ability to analyze
customer data and prepare basic reports.
- Experience with email
marketing tools
- Ability to improve CRM
processes and suggest efficiencies.
- Experience in B2B
client communication.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 3-5 years of experience in customer support, CRM management, or client services
- Hands-on experience with CRM platforms such as HubSpot, Salesforce, Zoho CRM, Apollo, or similar tools
- Strong written and verbal English communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and follow up consistently
- Strong problem-solving skills and a customer-oriented mindset
- Knowledge of Microsoft Office or Google Workspace
- Ability to analyze customer data and prepare basic reports
- Experience with email marketing tools
- Ability to improve CRM processes and suggest efficiencies
- Experience in B2B client communication
What We Do
Enjaz is an Egypt-based HR consultancy and business transformation firm serving organizations from startups to multinationals. It provides multi-process HR outsourcing, payroll administration, recruitment and staffing, Employer of Record support, HR compliance, workforce management, training, and organizational and management consulting. Its solutions are tailored to clients’ needs, helping them grow while improving operational efficiency, compliance, and workforce performance.
