The Alpega Group is looking for its next CRM system Business Analyst. This role will be part of our Global IT Team, reporting to the Head of CRM . This role is hybrid and based in Barcelona.
WHO ARE WE
The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.
Find more about our clients and services here:
Alpega Group: control your supply chain with Alpega TMS.
Freight Exchange (alpegagroup.com)
ABOUT THE ROLE
As CRM Business Analyst, you will strongly contribute to the further development of our CRM system (SalesForce.com), working directly with the Head of CRM. You will analyze the needs of your internal customers, translate them into requirements to be developed into the CRM and ensure these requirements are effectively, efficiently and timely implemented.
- You will engage with key business stakeholders at different levels of the organisation to define, implement and deliver business requirements and improvements.
- You will gather business requirements including design and management of business process flows and user stories.
- You will be interacting on a daily basis with internal business stakeholders, technical teams and external partners.
- You will be working on a daily basis with Sales cloud, Services cloud and Community.
- You will be part of the CRM team, working in collaboration with other Alpega teams as well as autonomously on your own projects.
- You will receive a complete onboarding to our system, procedures and company structure
WHAT WE LOOK FOR IN YOU
- Minimum 2+ years of experience as a Business Analyst, understanding business requirements and translating them for the CRM system implementation
- Bachelor degree, ideally in a related field (not mandatory)
- A good understanding of the main concepts of a CRM system, preferably Salesforce (data and security management, user management, process automation tools, build and manage reports for data analysis, etc.)
- English is our work language, so being fluent is a must.
- Any other European languages is a plus.
- Salesforce Admin certification is a plus (but not mandatory).
- Experience in Agile methodology is a plus
- Availability to travel is required (once a quarter)
*Please, submit your resume in English
WHAT WE OFFER YOU
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- A permanent contract.
- Hybrid working model
- An international working environment, with over 40 nationalities in the Alpega Team.
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
Learn more about Life at Alpega: https://www.linkedin.com/company/alpegagroup/life/
Our commitment to you
The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.
If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.
Good luck with your application! We look forward to hearing from you.
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What We Do
Alpega Group is a global leader in logistics SaaS software, dedicated to delivering comprehensive end-to-end solutions for all transport requirements. Our mission is to empower shippers, forwarders, and carriers through efficient digitalization, addressing today’s logistics challenges and driving smarter logistics for a greener tomorrow. Leveraging extensive carrier-based assets, Alpega provides tangible benefits in Transport Execution, Freight Planning, Freight Sourcing and Payment, Dock Scheduling, and Data Insights. As the only SaaS provider offering Transport Management Systems (TMS) for shippers, and with an 80,000-strong open carrier network that covers about 10% of all commercial trucks in Europe, we lead in innovation and efficiency. Our connectivity extends through three premier freight exchanges in Europe, with notable leadership in Iberia, Romania, Central, and Southeastern European regions, facilitating seamless matching of freight loads with transportation capacity. With over three decades of transportation expertise, we help businesses streamline their supply chain planning and execution, reducing costs and increasing visibility. Our community of 80,000 carriers and 200,000 members is seamlessly connected daily, efficiently managing vital transport operations. This network harnesses the power of collective intelligence, driving data-driven insights and optimizations across the logistics ecosystem, and creating a network effect that adds significant value for our customers. Operating in 80 countries, Alpega boasts a diverse team of over 500 professionals representing 31 nationalities.
