CRM Assistant
We are looking for a CRM Assistant to join our Digital team here at Harrods! You will support the Senior CRM Executive with the development and deployment of mobile communications (i.e. push, SMS, and in-app messaging) whilst working alongside other CRM Assistants to execute all customer communications at Harrods, from briefing to deployment.
About The Role
As the CRM Assistant you will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging.
You will also;
- Support the implementation of the automation of the campaign targeting delivery to the campaign fulfilment
- Monitor campaign responses and taking appropriate action to resolve issues
- Support the definition of the customers targeting for each campaign & communication according to their objectives
- Ensure the operational controls are maintained
About You
The ideal candidate must be adaptable to change and very skilled in multi-tasking with excellent attention detail as this role is fast paced. It is important that you are enthusiastic, able to take initiative, eager to meet challenges and assimilate new concepts with positive attitude.
You will also have the following;
- Good communicator who effectively conveys information verbally and in writing to all levels of colleagues and management
- Able to assess a situation seeking multiple perspectives
- Able to manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
- Clear communication both written and verbal
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
CRM (Charlotte Henderson)
Similar Jobs
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
