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Job Description
We are looking for candidates from Serbia, Bulgaria, Romania, Bosnia, Hungary, Slovenia, Croatia, Albania or Baltic countries for the position of CRM Specialist and Content Management Specialist.
Working place can be in any of the above countries.
Role Objective
- Responsible for day-to-day management and support of Takeda's CRM (customer relationship management platform) and Content Management system (eg. Promomats, MARV) in MCO EE.
- Rollout the Content Excellence capabilities in Takeda's content management systems in partnership with LOC champions
Responsibilities
- Providing CRM system and data management support to the internal customers in the MCO EE, guiding teams to appropriate support channels where necessary
- Responsible for providing support on data queries and analysis to the business.
- Act in an advisory capacity to business units on how to use the platform to support business performance.
- Delivery of training to the field-based and head office associates on use of the platform and maintenance of training materials
- Define and perform data quality analysis; Identifying data quality issues and providing potential solutions to resolve them.
- Drive the rollout of new capabilities in the Content Management systems, such as content authoring (Shaman), tagging, content sharing and reuse capabilities, DAM, Content data generation and modular content
- Ensure data standards are aligned between CRM and Content Management systems
- Responsible for change management and communication in the MCO EE countries to enhance use and importance of customer and content data and associated systems and technology.
- Drive cross LOC collaboration and seek opportunity to leverage LOC work, steal with pride & scale up across MCO EE LOCs
- Drives consent management strategy and being the point of contact for MCO EE countries.
Skills and Capabilities:
- Passion, and understanding of Takeda Technology ecosystem, in particular of CRM and Content Management Systems - Experience with Salesforce CRM platform.
- Knowledge and experience of customer excellence and customer relationship management
- Experience with Vault and DAM is beneficial.
- Understanding of Power BI or equivalent tools
- Knowledge of HTML and SQL/Databricks is beneficial.
- Project Management and Change Management Experience
- Oriented to proactive problem solving and ability to work in ambiguity.
- Ability to prioritise a wide variety of tasks and projects.
- Experience in upskilling others in technology platforms
- Ability to translate technology and tools to a non-technical audience.
Locations
Zagreb, Croatia
ALB - Albania Remote, ALB - Albania Remote, Albania, Banja Luka, Bosnia & Herzegovina, Belgrade, Serbia, BGR - Bulgaria Remote, BIH - Bosnia and Herzegovina Remote, Bucharest, Romania, Budapest, Hungary, Cluj-Napoca, Romania, Croatia, EST - Estonia Remote, Hungary, HUN - Hungary - Field Based, HUN - Hungary Remote, Iasi, Romania, Ljubljana, Slovenia, LTU - Lithuania Remote, LVA - Latvia Remote, Nis, Serbia, Novi Sad, Serbia, Polva, Estonia, Riga, Latvia, ROU - Romania Remote, Sarajevo, Bosnia & Herzegovina {+ 7 more}
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Top Skills
What the Team is Saying
What We Do
We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society.
We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities. Join us in our effort to discover, develop and deliver new treatments to patients.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Takeda's hybrid policy varies by role. Be sure to ask your recruiter about the requirements for the role that you are applying for.
