The Best Players Need the Best People.
QUALIFICATIONS
Bachelor’s degree or equivalent experience in computer science, information systems, business analytics, or related discipline.
5+ years of experience with CRM administration for enterprise customers (applicants with Salesforce certifications are preferred).
Strong understanding of CRM business processes and principles including back-end architecture, app integrations, data pipelines, and security policies.
Experience with using data visualization tools (Tableau, AWS QuickSight) and SQL to analyze large datasets is a plus.
Self-motivated with a high degree of initiative and attention to detail, along with strong analytical, problem-solving, and critical thinking capabilities.
Strong interpersonal skills with the ability to work and communicate effectively with non-technical users.
RESPONSIBILITIES/DUTIES
Administer the TOUR’s Salesforce implementations by managing user licensing/permissions, deploying new features and customizations, ensuring data regulation compliance, and maintaining integrations with third-party apps.
Partner with business teams to translate business objectives into technical requirements, identify relevant KPIs, and propose changes to operating procedures that streamline inefficient processes.
Lead the CRM onboarding process by developing training materials, supporting data migrations, and providing day-to-day support for end users.
Create and maintain comprehensive technical documentation for CRM processes, customizations, and integrations.
Assist with the design and maintenance of a robust suite of reports and data visualizations that integrate Salesforce data with other enterprise data sources to measure key performance metrics.
Exhibit the ability to work cross-functionally by learning new technology platforms and taking on projects as requested.
Special projects or other duties as assigned.
Skills Required
- Bachelor’s degree or equivalent experience in computer science, information systems, business analytics, or a related discipline
- 5+ years of CRM administration experience for enterprise customers
- Strong understanding of CRM business processes and principles, including back-end architecture, application integrations, data pipelines, and security policies
- Salesforce certifications
- Experience using data visualization tools such as Tableau or AWS QuickSight and SQL to analyze large datasets
- Analytical, problem-solving, critical-thinking, interpersonal, and communication skills
What We Do
By showcasing golf’s greatest players, the PGA TOUR engages, inspires and positively impacts our fans, partners and communities worldwide. The PGA TOUR, headquartered in Ponte Vedra Beach, Florida, co-sanctions more than 130 tournaments on the PGA TOUR, PGA TOUR Champions, Korn Ferry Tour, PGA TOUR Latinoamérica, Mackenzie Tour-PGA TOUR Canada and PGA TOUR Series-China. Members on the PGA TOUR represent the world’s best players, hailing from 29 countries and territories (93 members are from outside the United States). Worldwide, PGA TOUR tournaments are broadcast to 212 countries and territories in 23 languages. Virtually all tournaments are organized as non-profit organizations to maximize charitable giving. In 2019, tournaments across all Tours generated a record $204.3 million for local and national charitable organizations, bringing the all-time total to more than $3 billion. To learn more about the positive impact the PGA TOUR has on the communities in which we play, please visit www.pgatour.com/impact. Fans can follow the PGA TOUR on PGATOUR.COM, the No. 1 site in golf, on the PGA TOUR app and on social media channels, including Facebook, Instagram (in English, Spanish and Korean), LinkedIn, Twitter, TikTok, WeChat, Weibo, Toutiao and Douyin.
