Crisis Support Program Manager

Company Overview:
At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.

Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school.

From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work.

Opportunity for Impact:
We are seeking a Program Manager to lead the daily operations of Mantra’s ConnectNow service - our on-demand, real-time support line for college students. In this role, you will oversee a team of behavioral health providers, ensuring clinical quality, managing staffing and performance, and providing consultation on ConnectNow video and phone interactions.

In addition to your leadership responsibilities, you will also deliver direct care to students, requiring swift assessment of complex behavioral health needs and the coordination of appropriate crisis interventions. This may involve collaboration with campus staff, community responders, EMS, or law enforcement to ensure student safety and well-being.

What You’ll Do:

• Report to the Associate Director of Therapy.
• Lead performance management and coaching for a team of behavioral health providers delivering crisis and on-demand emotional support.
• Proactively identify service or platform issues and implement solutions to ensure seamless, uninterrupted care.
• Maintain and update clinical protocols, operational guidelines, and training materials to support service consistency and quality.
• Monitor and evaluate service quality, using data and feedback to drive continuous improvement.
• Collaborate with product and engineering teams to enhance the ConnectNow technology platform and user experience.
• Ensure ongoing compliance with all relevant laws, regulations, and clinical standards for behavioral health services.
• Provide direct support to students via phone or video, including risk assessment, crisis de-escalation, safety planning, and appropriate follow-up.
• Manage and maintain the provider schedule, ensuring adequate coverage across all shifts to meet student demand and support timely service delivery.
• Schedule: 9 a.m. - 6 p.m. EST, M-F, with flexibility to support after-hours providers and clinic escalations as needed.

What You Bring:

• Hold an active, independent clinical license (e.g., LCSW, LPC, LMFT, Licensed Psychologist) with no restrictions to practice psychotherapy or counseling.
• Minimum 2 years of experience managing a behavioral telehealth call center or triage line serving high-acuity populations.
• Minimum 5 years of clinical experience providing high-quality mental health care, with a strong focus on crisis response and risk management.
• Demonstrated ability to model empathy and provide supportive supervision to behavioral health providers, while building trust with service recipients.
• Proven track record of collaborating cross-functionally to improve both clinical care and operational workflows.
• Skilled in exercising independent clinical judgment in high-pressure and fast-paced settings.
• Data-driven mindset with the ability to monitor KPIs and use insights to optimize service delivery and team performance.
• Technically proficient and comfortable navigating multiple platforms (e.g., Zoom Contact Center, Healthie, EHR, Slack, Google Workspace, Notion, Asana).

Compensation & Benefits:

Salary:  $90K annually + Bonus

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

• Salary + Bonus
• 401k
• Medical, vision, and dental coverage for employees, spouses, and dependents
• Flexible work location 
• Generous PTO + Company Holidays
• Commuter card, if you commute
• Access to One Medical
• Inclusive parental leave
• Free Telehealth-specific medical malpractice insurance

What’s in it for You:

• Opportunity to shape the operational backbone of a mission-driven organization.
• Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
• Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

Mantra Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.