Crisis Program Manager

Crisis Program Manager – Full-Time Position- 10am-6pm with occasional evening availability
Center for Community Resources
Somerset/Bedford Counties, PA

1 Position

WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY?

Center for Community Resources Somerset/Bedford County Crisis Intervention Services is looking for a compassionate mental health professional to join our newly expanded team. Crisis Intervention services include telephone, mobile, crisis counseling, conflict resolution, referrals to community resources, and enacting involuntary commitments. Work in a supportive team environment while helping people access mental health/drug and alcohol services in Somerset/Bedford Counties.

The Crisis Program Manager provides oversight for Crisis Intervention Services including compliance, risk management, and quality improvement. Manage personnel matters including hiring, supervision and training, and performance evaluation. Responsible to monitor compliance with policy and procedure and alignment with service description. Assist program leadership in ongoing program development and quality metrics. Engage in community outreach while representing CCR within Somerset/Bedford counties in order to build provider relations. Coordinate operations, program development and executing services in line with CCR’s mission.

CCR’s mission is connecting people to services. And, that’s exactly what you’ll be doing in this role. Here, you’ll appreciate the support and camaraderie of a local team as you provide the community with care and support that will improve their mental health and well-being.

This is a very rewarding position that can develop into a long-term career. At CCR, there are lots of opportunities for career development. It is a great way to improve your skills and education.

This position is primarily Monday-Friday, 10am-6pm with occasional evening support with flexibility to accommodate community meetings and program needs. This gives you an opportunity to pick a schedule that best suits your needs/lifestyle. This creates a great work-life balance. However, you must be flexible to work weekends and holidays. Speaking of work-life balance, please check out our great benefits listed below. We offer (to start) 20 days of PTO a year!

The salary range for this position is $26.00 - $32.00/hr with an evening shift differential of $0.75/hr. and the midnight shift differential of $1.50/hr. We also offer a possible higher salary based on experience. Participation via the telephone in the Administrative On Call rotation will be part of this position with an additional weekly stipend to cover Bedford/Somerset after hours staff questions.

Essential Functions:

• Management of program consisting of two locations: Bedford/Somerset
• Engage with community partners and promote crisis services
• Responsible for regulations and policy
• Maintain quality and compliance standards
• Primary liaison between CCR, county and community partners
• Ability to work some rotating shifts.
• Provide direct supervision of crisis specialists and ensures program meets licensure requirements.
• Perform all duties of a crisis intervention specialist.
• Performs daily chart reviews to ensure that clinical interventions are appropriate. Clinical deficiencies are discussed with crisis worker and documents accordingly in a supervision.
• Ensures clinical documentation by staff meets standards via chart reviews.
• Assists with the training of new hires and assesses ability of each worker in collaboration with management and documents accordingly.
• Ensures adequate coverage in crisis at all times and demonstrates flexible schedule to ensure adequate program coverage.
• Ensures all assigned performance evaluations to are completed, reviewed and submitted to HR at least 1 week prior to due date.
• Consults with management and HR on any performance or policy violations by staff and documents all supervisions with employee to resolve the issue.

Qualifications:

A bachelor's degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education, or a related field; AND five years of mental health direct care experience, two of which shall include supervisory experience.

A Master's degree in social work, psychology, rehabilitation, activity therapies, counseling, education, or related fields AND three years of mental health direct care experience.

An ideal candidate has experience in Crisis Intervention Services.

Valid driver’s license, proof of auto insurance, Act 33/34 and FBI clearances will be required. Individuals who have accessed human services are encouraged to apply. EOE/ADA

Benefits:

• Health Insurance
• Employee Only: $41.93/per pay
• Employee & Children: $73.32/per pay
• Employee & Spouse: 93.60/per pay
• Full Family: $121.61/per pay
• FREE Dental & Vision
• FSA – Flexible Spending Account
• 403b Retirement Plan with Employer match up to 6%
• Earn up to 20 days paid time off in the first year!
• 7 Paid Holidays and 1 Floating Personal Day!
• Tuition Reimbursement
• Short-Term Disability
• Life Insurance
• Supplemental Benefits
• Employee Assistance Program (EAP)

Position Qualifications: 

Required: 

Preferred: 

Education 

Bachelor’s Degree in Human Services or related field. 

Experience 

Three to five years of experience which includes or is supplemented by successful completion of 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, education or other related social sciences 

Licenses, Certificates or Clearances 

Act 33/34 and FBI Clearances. 

Valid Driver’s License. 

Car Insurance Coverage Verification. 

Special Skills, Knowledge and Abilities 

Knowledge of de-escalation techniques, computer literate, knowledge of 302/201 process, knowledge of County resources. 

Other Factors or Requirements 

Ability to use sound judgment. 

Flexibility in scheduling. 

Take the initiative while being cooperative and empathetic. 

Maintain strict confidentiality.