Crisis Engagement Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Provides supportive services during mobile crisis response and crisis intervention services to clients, families, community partners and referral sources.  Supports clients, their families, community partners and crisis clinician during crisis assessments, crisis stabilization, and crisis intervention in a community settings, by telephone, and video to recipients in crisis. Facilitates appropriate linkage and referral to on-going services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assists in crisis assessments of individuals at the emergency room of a local community hospital, local police department, school, jail, or other community-based sites, and facilitate appropriate linkage and referral to on-going services.
• Assists in emergency mental health consultations with physicians, law enforcement officials, school officials, and other community and/or state agency representatives in an effort to resolve mental health crisis regarding residents in our service area.
• Assists with pre-screenings for both the state operated hospital and private psychiatric hospitals to determine the need for either voluntary or involuntary psychiatric hospital admissions.
• Assists service recipients in making safety and discharge plans. Provides follow up services as assigned.
• Assists management when assigned by mentoring and working alongside new staff and/or interns to model and provide instruction on emergency processes, protocols, and services.
• Attend staff meetings, clinical staffing’s, and other internal meetings as assigned.  Participates on committees as assigned, including quality assurance functions. 

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of community resources
• Skill in customer service techniques
• Skill in developing problem solving strategies
• Knowledge of the criminal justice system as it affects adolescents.

QUALIFICATIONS

Education Level

Requires Associates Degree and two years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience; or five years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience. Bachelor’s Degree in human services related field preferred. In programs with non-billable services and as allowed by funder, Directors may make documented exceptions and authorize an equivalency of five years of lived experience.

Years of Experience

One to five years of relevant experience.

Required Certification/Licensure

CRSS credential is required as soon as possible, within 18 months of hire

Valid driver’s license, and safe driving history required.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – 20%

Lifting – Occasional

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Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.