CrewBoss Operations Manager

Role Overview

The CrewBoss Operations Manager is responsible for the quality manufacturing of all CrewBoss products, both manufactured and subcontracted. This role ensures all manufacturing operations meet production demands and collaborates with the purchasing department to achieve cost, quality, and delivery goals. Additionally, the Operations Manager works closely with the R&D team to facilitate successful new product introductions. This position is assigned to CrewBoss, a member of the Western Protective Solutions family located in Eugene, Oregon and reports directly to the CrewBoss President.

Responsibilities

• Provide inspired leadership across the organization.
• Make critical policy, planning, and strategy decisions.
• Review and implement best practice business procedures to enhance daily operations.
• Manage key projects, processes, and performance data.
• Provide budgets for product development projects.
• Develop methods for monitoring project expenditures and progress, keeping management informed.
• Ensure ongoing compliance with ISO 9001 standards by driving adherence to quality management processes, partnering with cross-functional teams, and leading continuous improvement efforts to maintain certification status.
• Communicate new directives, policies, and/or procedures effectively to managers and staff.
• Provide appropriate support for Sales, Quality and Shipping functions within the organization.
• Monitor and evaluate ongoing performance to achieve financial objectives and meet customer requirements.
• Enhance customer service and satisfaction through policy and procedural improvements and lean principles.
• Lead coordination and integration of efforts among operations, R&D, quality, and customer service divisions to optimize workflow and business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Develop, implement and review operational policies, procedures, and programs.
• Identify and address problems and opportunities for the company.
• Address workplace safety issues and maintain a safe work environment.
• Select, develop, train and supervise associates within department.

• Approve employee hours and manage timecards, ensuring accurate representation of hours worked and leave taken.
• Provide employees with ongoing support, feedback and counseling on performance issues, conduct annual performance reviews and, when necessary, disciplinary and corrective action.
• Liaise with HR to address employee issues and training needs.
• Ensure employees follow company policies and are held accountable.
• Other duties as assigned

Key Attributes

• Ability to work with and communicate effectively with all levels of the organization.
• Must demonstrate initiative; be able to work well in a team as well as individually.
• Ability to be adaptable and flexible to changing workplace priorities.
• Ability to prioritize and accomplish tasks in a fast-paced environment.
• Ability to be proactive, recognize potential issues and bottlenecks and take appropriate action to resolve
• Experience working across various internal departments and external customers
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Physical Requirements

• Ability to lift/ move up to 50 pounds of material without assistance.
• Visual acuity to read instructions, operate machines, and inspect parts produced.
• Prolonged periods sitting at a desk and working on a computer.
• Engaging in repetitive movements of wrists, hands, and fingers – typing and/or writing.
• Working frequently at close visual range (i.e. preparing and analyzing data and figures, transcription, computer terminal, extensive reading).

Qualifications

• Bachelor’s degree or certification(s) in business, program management, project management, or equivalent related work experience.
• At least 5 years of progressive experience in apparel manufacturing
• Experience managing +50 direct and indirect reports
• Developing and achieving metric based goals making an impact on a department and businesses P&L statement
• English/Spanish bilingual preferred.