Credit Services Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifeWe’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
In this role, you will be responsible for managing an assigned customer portfolio, driving timely collections, reducing credit risk, and ensuring the resolution of account disputes. You will collaborate closely with cross-functional teams including Sales, Customer Service, Billing, and Finance, while leveraging data analysis and customer insights to support business objectives and improve cash flow performance. This position is based in Bogotá, Colombia, and follows a flexwork model.

Responsibilities may include the following and other duties may be assigned:

• Manage collection activities and follow up on assigned customer accounts to ensure timely payments and reduce overdue balances
• Monitor accounts receivable performance through aging analysis, DSO tracking, and other collection-related KPIs
• Perform account reconciliations, investigate discrepancies, and support the resolution of customer disputes
• Analyze payment trends and customer behavior to identify potential credit risks and recommend corrective actions
• Collaborate closely with Sales, Customer Service, Billing, and Finance teams to resolve issues and support collection objectives
• Maintain accurate documentation of collection activities, customer interactions, and account updates within SAP
• Identify, assess, and escalate credit and collection risks while ensuring compliance with internal policies and procedures
• Participate in continuous improvement and process automation initiatives within the Credit & Collections function
• Advise and negotiate with customers to establish payment plans, improve financial controls, and support the recovery of outstanding balances
• Contribute to the achievement of collection targets and cash flow objectives while supporting profitable business growth

Required Knowledge and Experience:

• Bachelor’s degree in accounting, Business Administration, Finance, Economics, or a related field
• English Proficiency (minimum B2 level required)
• 2-4 years of experience in Customer Collections and/or Operational Finance
• Practical knowledge in Accounts Receivable Management and Aging Analysis, Financial Metrics and KPIs (DSO, Overdue Balance, Collection Effectiveness
• Intermediate or Advanced Proficiency with Excel

Nice to Have:

• Practical knowledge with SAP (preferably FSCM and Collections Management)
• Power BI
• Experience working with healthcare providers, insurance companies, or healthcare sector customers (EPS/IPS)

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).