Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeThe Credit Services Representative is responsible for managing an assigned portfolio of customer accounts and supporting timely resolution of outstanding receivables. The role combines customer engagement, account analysis, collections activity, dispute coordination and operational support within a technology-enabled Credit Services environment.Success in this position requires effective stakeholder collaboration, strong attention to data accuracy and the ability to balance customer experience with business objectives.
Responsibilities may include the following and other duties may be assigned:
- Manage an assigned portfolio of customer accounts to support timely collection of outstanding receivables and achievement of cash-flow objectives.
- Conduct customer outreach through phone and email communications to resolve overdue balances, discuss payment status and secure payment commitments.
- Investigate account issues, disputes and payment delays by collaborating with Finance, Customer Service and other internal stakeholders.
- Maintain accurate records of customer interactions, account actions and resolution activities within designated systems and workflows.
- Monitor portfolio performance, prioritise workload and take appropriate action on ageing and overdue accounts.
- Identify recurring account issues, process gaps and workflow exceptions and recommend improvement opportunities.
- Support testing, adoption and continuous improvement of digital tools, automation capabilities and AI-enabled service processes.
- Review system-generated recommendations and AI-assisted outputs to ensure accuracy, compliance and appropriate customer outcomes before action is taken.
Required Knowledge and Experience:
- Bachelor’s degree and a minimum of 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service or a related business function; or an advanced degree with no prior experience.
- Professional proficiency in English and ability to communicate effectively in a business environment.
- Fluent English and minimum C1 proficiency in French, with the ability to communicate effectively in a business environment both verbally and in writing.
- Experience using enterprise business systems, such as SAP or comparable Enterprise Resource Planning (ERP) platforms.
- Experience managing customer accounts, resolving payment-related issues and maintaining accurate transactional records.
- Demonstrated ability to work with digital tools and workflow-based systems to support operational decision-making and account management.
Desirable Criteria:
- Experience supporting Credit, Collections or Accounts Receivable activities within a multinational or shared-services environment.
- Experience managing customer portfolios across EMEA markets.
- Knowledge of collection processes, dispute management and credit-risk considerations.
- Experience working with workflow automation, reporting tools or AI-enabled business applications.
- Additional European language skills relevant to assigned market responsibilities.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected].
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 110,400.00 PLN - 165,600.00 PLN |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Skills Required
- Bachelor's degree and at least 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service, or a related business function; alternatively, an advanced degree with no prior experience
- Professional proficiency in English
- Fluent English and minimum C1 proficiency in French, verbally and in writing
- Experience using enterprise business systems such as SAP or comparable ERP platforms
- Experience managing customer accounts, resolving payment-related issues, and maintaining accurate transactional records
- Ability to work with digital tools and workflow-based systems to support operational decision-making and account management
- Experience supporting Credit, Collections, or Accounts Receivable activities in a multinational or shared-services environment
- Experience managing customer portfolios across EMEA markets
- Knowledge of collection processes, dispute management, and credit-risk considerations
- Experience with workflow automation, reporting tools, or AI-enabled business applications
- Additional European language skills relevant to assigned market responsibilities
Medtronic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Medtronic and has not been reviewed or approved by Medtronic.
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Healthcare Strength — Health coverage is considered comprehensive, with high-quality medical, dental, and vision options through major providers and added mental-health resources. These programs are frequently highlighted as a core strength of the package.
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Parental & Family Support — Parental and family benefits stand out, including up to 24 weeks paid leave for U.S. birthing parents, 12 weeks for other parents, and a global Family Care Leave at 100% pay. Family-building support (fertility, adoption/surrogacy reimbursements) and backup care further reinforce this strength.
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Retirement Support — A 401(k) with company match is described as competitive and reliable for long-term savings. Additional financial programs, such as tuition assistance and charitable-gift matching, complement retirement planning.
Medtronic Insights
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions. Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year. To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
