Credit Risk Technical Writer

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the Role:

As a Credit Risk Technical Writer, you will be responsible for designing, developing, and maintaining comprehensive procedural documentation and training materials to support risk operations, ensure regulatory compliance, and facilitate audit preparedness.  This role partners closely with Credit Risk leaders, analysts, auditors, and subject matter experts to translate complex risk processes into clear, consistent, and user‑friendly documentation that drives accuracy, efficiency, and control.

What you will do:

• Develop, maintain, and govern Credit Risk procedures, SOPs, work instructions, and training materials in compliance with departmental and regulatory standards.
• Partner with Credit Risk subject matter experts, auditors, and business owners to gather, validate, and document end‑to‑end risk processes.
• Ensure documentation supports audit readiness, version control, and documentation governance best practices.
• Translate complex Credit Risk concepts, policies, and workflows into clear, concise, and usable documentation.
• Manage multiple documentation initiatives simultaneously while meeting competing deadlines.
• Assess the impact of system, policy, or process changes and update affected Credit Risk documentation accordingly.
• Gather and incorporate user and audit feedback to continuously improve documentation quality and usability.
• Provide reporting, insights, and recommendations to support process improvement and operational consistency within Credit Risk.
• Create ongoing learning materials to support analyst onboarding, refresher training, and knowledge retention.

Experience you’ll need to have:

• Bachelor’s degree in Technical Communication, English, Journalism, or a related field, or equivalent professional experience.
• 2–4 years of experience creating procedural, SOP, or training documentation in a regulated or operational environment.
• Proven experience documenting complex processes with a strong emphasis on accuracy, compliance, and audit support.
• Proficiency with SharePoint, Microsoft Word, Microsoft Excel, and Adobe Acrobat Professional.
• Superior formatting, document control, and version management skills.
• Excellent proofreading, grammar, and attention to detail.
• Strong written and verbal communication skills with the ability to work effectively with technical and non‑technical stakeholders.
• Ability to work independently while collaborating across cross‑functional Credit Risk teams.

What Would Be Great to Have:

• Experience supporting Credit Risk, Financial Risk, Compliance, or Audit teams.
• Strong understanding of documentation governance, audit expectations, and regulatory environments.
• Ability to conduct fact‑finding interviews and extract complex information from Credit Risk subject matter experts.
• Highly organized, detail‑oriented, and comfortable managing multiple priorities in a fast‑paced environment.
• Experience using MadCap Flare or a similar single‑sourcing documentation tool.
• Comfort presenting or explaining procedures during internal or client‑facing audit reviews.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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