Pay range:
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Hourly$20.99 - $31.49Position Overview
The Credit Resolution Representative will research billing and payment posting issues initiated by patients, insurance carriers or others and notifies customers of findings in accordance with department policies and procedures. The incumbent corrects payment postings; adjusts accounts; processes refunds and contractual adjustments; balances reports and documents findings.
Full Time
Remote (Requires Washington State Residency)
Minimum Qualifications:
Education:
- High school diploma or GED equivalent required.
- Two years post high school education preferred.
Experience:
- Two (2) years of work experience in cash posting, credits or insurance billing in a healthcare environment is required, with five (5) years’ experience preferred.
Special Training/Skills:
- Knowledge of insurance claims processing and third-party reimbursement procedures preferred.
- Knowledge of Federal, State and third-party payer billing requirements preferred
- Skill in good oral and written communication
- Skill in interpersonal communication
- Ability to demonstrate initiative and willingly accept responsibility while contributing to team environment.
- Ability to deal effectively with difficult people and/or difficult situations, which may include families of deceased individuals
- Ability to set priorities and use good judgment
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
- Local, visible leaders who care about you.
- A values-based work environment.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [email protected]
Skills Required
- High school diploma or GED equivalent
- Two years of work experience in cash posting, credits, or insurance billing in a healthcare environment
- Knowledge of insurance claims processing and third-party reimbursement procedures
- Knowledge of federal, state, and third-party payer billing requirements
- Good oral and written communication skills
- Interpersonal communication skills
- Ability to demonstrate initiative and accept responsibility
- Ability to handle difficult people and situations effectively
- Ability to set priorities and use good judgment
- Two years of post-high-school education
- Five years of relevant experience
What We Do
Overlake Medical Center & Clinics is a nonprofit regional healthcare system based in Bellevue, Washington. It operates a 349-bed hospital alongside a growing network of primary, urgent-care and specialty clinics, delivering advanced medical services to the Puget Sound community. Its offerings span a broad range of hospital and outpatient care, and since its 2024 affiliation with MultiCare it serves as the flagship of MultiCare’s North Puget Sound region.
