Credit Reporting Specialist

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Credit Reporting Specialist

ACCOUNTABILITY STATEMENT Incumbent assists to ensure accuracy of credit reporting, investigates and responds to member credit bureau disputes, identifies trends within the credit reporting function and works with the Credit Reporting Manager and other credit union personnel to take appropriate action. Incumbent must have an in-depth knowledge of core loan and credit card servicing and origination systems and be proficient in their use. Must also fully understand and follow loan servicing guidelines as dictated by credit union policy and procedures. Maintains a thorough knowledge of lending regulations related to loan servicing and credit reporting such as the Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transactions Act (FACT Act) and Metro II Credit Reporting Guidelines. Understands ramifications of errors which may subject the credit union to losses, litigation and reputation risk.

ESSENTIAL JOB FUNCTIONS

• Investigates and responds to credit bureau disputes received from members and through E-Oscar (mandated electronic dispute system). Must investigate and respond in compliance with the Fair Credit Reporting Act (FCRA) and Fair and Accurate Transactions Act (FACT Act). Corrects loan information with the credit reporting agencies and in the applicable servicing system, if needed and as applicable, ensuring all reporting is accurate and in compliance with Metro II Credit Reporting Guidelines. Currently, an average of 2,300 credit disputes are received and responded to on a monthly basis.
• Investigates and removes invalid credit bureau inquiries caused when credit union staff erroneously or accidentally pulls a credit report.
• Identifies trends occurring in connection with member disputes or data reported to credit bureaus. Alerts and works closely with the Credit Reporting Manager to resolve any associated issues.
• May be called upon to assist with new release testing for the loan origination and servicing systems at the direction of Consumer Loan Administration Management.
• Provides assistance to other credit union personnel to assist with credit bureau inquiries or concerns from members.

• Handle calls and e-mails from all levels of credit union employees that need assistance with credit reporting disputes.
• Handle loan repricing requests in accordance with written procedure.
• Process employee loan rate discounts for all eligible consumer loans and lines of credit. Must also remove discounts when applicable.
• Assist with internal desktop procedure and VyGuide procedure reviews and revisions.
• Assist with internal reviews related to credit reporting.
• Communicate with members directly via phone, email or letter to relay information pertaining to their credit reporting dispute, repricing request, or employee loan rate discount.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus Focus your full attention by carefully listening to and observing your client or member.

• Connect Consistently be friendly and approachable. Demonstrate you care.

• Understand Listen empathetically and ask questions. (70%/30%)

• Counsel Recommend solutions based on your client’s or member’s needs and objectives.

• Advance Ensure that member's expectations were exceeded.

Verify necessary follow-up action.

JOB KNOWLEDGE, SKILLS & ABILITIES

It is required the incumbent have at least two years of proficient personal computer skills, especially experienced with Microsoft Excel, Word, Access and NotePad. In addition, thorough knowledge of the loan servicing, credit card servicing and loan/card origination systems is preferred. This position requires proficient time management skills. Strong attention to detail and accuracy are also a must. Knowledge of the Fair Credit Reporting Act (FCRA) and Fair and Accurate Transactions Act (FACT Act) is preferred. 

The incumbent must have strong verbal and written communication skills as they may deal with sensitive member and compliance-related reporting issues. The incumbent must have the ability to interact effectively with all levels of staff within the credit union. A congenial attitude in dealing with people and well-developed interpersonal skills are preferred. Judgement is important as it relates to assessing loans or systems with credit reporting inaccuracies or errors and taking the necessary action to bring them back within required compliance with credit reporting regulations and guidelines in a timely 6 manner. Errors in judgement of corrective action required timeliness or appropriateness of action could have serious consequences for the credit union in the form of non-regulatory compliance and potential lawsuits

EDUCATION

Completion of high school and two years of college in a business-related field is required with a minimum of 2 to 3 years work experience in a financial institution, within a lending environment is required. Work experience may be substituted for college education on a one-to-one ratio. Proficient personal computer skills are a must.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties require manual dexterity to operate a standard keyboard and work in a sitting position for the majority of work time. The employee will have the option to stand periodically but will be working with a Personal Computer requiring remaining in close proximity to equipment. Requires the ability to hear telephone instructions, read and interpret written instructions, and communicate clearly in verbal and written forms.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources