Credit Products - Outsourcing Manager

Position Title

Credit Products - Outsourcing Manager

Location

Nationwide, MI 48098

Job Summary

The Credit Products Outsourcing Manager manages relationships with third party underwriting support vendors and collaborates with Credit Products leadership to develop and execute outsourcing strategies that support business objectives. This role is responsible for vendor governance, contract management, and ongoing performance oversight in accordance with third party risk management and regulatory standards. The associate supports Credit Products strategic initiatives by identifying opportunities to enhance operational effectiveness, capacity, and continuous improvement through the optimized use of third-party resources.

Job Responsibilities:

JOB RESPONSIBILITIES

• Build, manage, and oversee third-party underwriting support activities to ensure alignment with Credit Products operational objectives, quality standards, capacity needs, and regulatory requirements.
• Manage existing and proposed outsourcing strategies including financial statement spreading, enterprise valuations, quality assurance, covenant testing, data entry, credit analysis, etc.
• Manage relationships with third-party underwriting support vendors, ensuring service quality and alignment with organizational standards.
• Regularly evaluate vendor performance and resolve any service delivery issues to maintain high-quality outputs.
• Engage vendors, negotiate service contracts, and partner with the internal sourcing group to formalize agreements.
• Ensure contracts are structured to support compliance, performance benchmarks, and value for the organization.
• Maintain a centralized repository of third-party vendors and contracts to track the number and status and ensure transparency, accessibility, and adherence to regulatory and compliance standards.
• Collaborate with Credit Products leadership and key stakeholders to identify, evaluate, and roadmap outsourcing opportunities that drive cost reductions, enhance scalability, efficiency, and operational resilience; provide subject matter expertise on optimal sourcing strategies.
• Ensure effective integration of third-party resources into Credit Products workflows including clear communication, ongoing guidance, and training related to outsourcing processes, expectations, and changes.
• Maintains compliance with Third Party Risk Management program requirements including ongoing risk assessments and performance evaluation of vendors.
• Serve as a subject matter expert (SME) and liaison for underwriting support services, providing guidance and customized solutions for complex, deal‑specific, or industry‑specific situations.
• Maintains current knowledge of credit products, risk management, and internal policies and procedures to support informed decision-making and issue resolution.
• Exercise independent judgement and discretion in managing vendor relationships, resolving operational or credit-related challenges, and identifying process improvement opportunities.
• Manage teams of associates providing coaching, performance management, development guidance, and day-to-day leadership in support of business objectives.
• Participate in special projects, continuous improvement and cost reduction initiatives to enhance operational effectiveness across Credit Products.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent)  in Business, Finance, Accounting, or a related field.

• Minimum experience required: 7-10 years of directly related experience within financial services.
• Proven ability to work independently with minimal oversight.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent) in Business, Finance, Accounting, or a related field.
• Experience managing third-party vendor services, credit underwriting and portfolio management, or some combination of these.

Job Competencies:

• Proven ability to build relationships.
• Strong organizational, negotiation, influencing, and project management skills, with attention to detail in managing a global vendor database.
• Excellent communication and collaboration skills to liaise with internal stakeholders and external partners.
• Analytical and problem-solving skills to evaluate outsourcing opportunities and optimize vendor contributions.
• Proficiency in managing cross-functional initiatives and aligning third-party resources with business needs.
• Knowledgeable of banking software platforms such as nCino and AFS.
• Demonstrated ability to work with all levels of management and staff.
• Occasional travel to hub markets
• Physical demands (ADA): No unusual physical exertion is involved.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• (Insert additional external client/customer sales knowledge/skills/abilities if applicable)
• (Insert travel requirements)
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer 

Pay Range

$110,292.00 - $174,690.00

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.