Credit Portfolio Associate

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of Everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Credit Portfolio Associate within our Distribution Finance Team, part of Wells Fargo Commercial Banking.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Serve as the customer service contact for portfolio of wholesale loan customers

• Develop and maintain a professional relationship with assigned accounts

• Ensures timely and accurate resolution of account issues such as: billing inquiries, credit line maintenance, order approvals, dealer inventory and payment website questions and field audit results.

• Listen, gather and analyze dealer feedback to drive customer service improvements

• Proactively manage accounts by ensuring each customer is in full compliance with their approved program via collection of amounts due and required credit file documentation.

• Monitor accounts through the use of portfolio control sub system; review various reports to identify potential problem loans and initiate proactive resolution with Team Lead & Portfolio Manager.

• Build a relationship with the customer as measured through Customer Surveys.

Required Qualifications:

• 6+ months of Credit Portfolio Consulting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of customer service experience

• 1+ years of collections experience

• Bachelor's degree in accounting, business, economics of finance

• Commercial floorplan finance experience

• Ability to be an integral part of a strong team

• Strong problem solving and attention to details

• Excellent verbal, written, and interpersonal communication skills

• Commercial floorplan finance experience

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Strong time management skills and ability to meet deadlines

• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• Hybrid work model, 4 days in the office and 1 day remote

• This position is not eligible for Visa sponsorship

• Posting may come down early based on applicant volume

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

#CommercialBank

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.