Job Summary
The Credit Operations Support Specialist is essential in streamlining the commercial and mortgage lending process. This role involves preparing document and boarding requests for credit operations specialists, while managing servicing, collateral, imaging and other administrative tasks. By ensuring accuracy and efficiency in these areas, this position supports the seamless functioning of the department.
Essential Functions
Employees must be able to perform the essential functions of this position satisfactorily or make a request for reasonable accommodations as needed.
- Log, prepare, and prioritize requests for loan documents, boarding and payments. This includes but is not limited to ordering flood determinations, good standing certificates, and determining MLA status.
- Supports the escrow function with tasks including but not limited to researching property taxes, processing insurance invoices, reviewing and preparing escrow statements for mailing, assisting with insurance provider rating reviews and imaging tasks relating to this function.
- Handle inbound and outbound calls with borrowers regarding escrow matters, including communication with insurance companies when necessary.
- Responsible for administrative tasks including but not limited to answering phone calls, monitoring and routing messages received in group email boxes, opening and sorting mail, preparing cashier’s checks, reviewing payments and assisting with outgoing mail.
- Extracting and/or preparing various reports requiring review but not limited to workstation balancing and sweep reports.
- Performs administrative functions as needed and other duties as assigned.
Education & Experience
- Self-motivated
- High regard for detail with the ability to detect errors and follow through on corrections
- Excellent organization skills
- Strong communication skills
- Exceptional customer service skills
- Team-oriented with a focus on supporting others within the department
- Ability to work well with deadlines
- Capable of multitasking
- Able to work independently
- Willing and able to adapt to change
- General understanding of the lending function
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
- Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
- Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
- Generous paid vacation and sick time + 11 paid Holidays
- 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
- Annual wellness reimbursement program
- Annual Dacotah Gear allowance
- Birthday day off
- Additional perks and benefits
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Self-motivated
- High regard for detail and ability to detect errors and follow through on corrections
- Excellent organizational skills
- Strong oral and written communication skills
- Exceptional customer service skills
- Team-oriented approach focused on supporting department members
- Ability to work well with deadlines
- Ability to multitask
- Ability to work independently
- Willingness and ability to adapt to change
- General understanding of the lending function
- Ability to maintain confidentiality
- Adaptability
What We Do
As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us. We also market these services to prospective customers residing in or doing business from our defined trade area. Dacotah Bank's trade area includes all of North Dakota; all of South Dakota; the following counties in western Minnesota: Becker, Big Stone, Chippewa, Clay, Clearwater, Cottonwood, Douglas, Grant, Jackson, Kandiyohi, Kittson, Lac qui Parle, Lincoln, Lyon, Mahnomen, Marshall, Murray, Nobles, Norman, Otter Tail, Pennington, Pipestone, Polk, Pope, Red Lake, Redwood, Renville, Rock, Stevens, Swift, Traverse, Wilkin and Yellow Medicine; the following counties in Iowa: Lyon and Osceola; and the counties in Montana, Wyoming and Nebraska that are adjacent to North Dakota and South Dakota. On November 10, 2004, employees, stockholders, and customers observed the 40th Anniversary of Dacotah Banks, Inc. (DBI). That same year, the Aberdeen-based bank holding company, owner of a family of community banks and insurance agencies, passed the $1 billion assets mark. Today, the company's banking assets exceed $2 billion. With locations in dozens of hometowns in North Dakota, South Dakota, and Minnesota, the firm employs over 500 employees and serves over 60,000 customers, Dacotah Bank is also one of America’s largest lenders to agriculture and consistently ranks in the top 20.
