Credit Operations Analyst

Join Rexel: A Global Leader in Electrical Distribution 

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners : Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley

The Credit Operations Analyst is responsible for the day-to-day management of customer credit accounts across assigned portfolios. They will work closely with sales, customer service,operations and legal teams to apply credit policies, maintain customer accounts and implement recovery actions where necessary.

Below are tasks and responsibilities relative to the Credit Administrator role:

ACCOUNT MAINTENANCE

• Maintain accurate customer master data and documentation in the ERP
• Manage incoming correspondences from business partners, requesting updates to existing accounts; requests vary from:

1. Email Address Changes
2. Billing/Shipping Address Changes
3. Salesperson, Territory, G/L Group Changes
4. Business Name Changes

• Ensure that administrative requests are validated and accompanied with appropriate documentation, adhering to audit compliance
• Respond to routine internal and external queries regarding account status, documentation requests, and transaction confirmations within agreed timelines

NEW ACCOUNT CREATION 

• Monitor workflow queues within Hyland for the new account process; addressing errors and ensuring all submissions are completed within a timely manner
• Verify submitted documents for accuracy and completeness, inclusive of signed credit applications, tax forms, and any requested financial or trade references
• Distribute Welcome Letter Packages to new accounts, inclusive of Rexel’s Banking Information and the Credit Department’s contact information
• Work with the Credit Manager to identify opportunities of process improvement, controls and tools to increase efficiency within the workflow

OPERATIONAL TASKS 

• Receive incoming cheques, verify payer details and remit information, and prepare cheques for processing
• Scan verified cheques into Kofax prepare daily deposit batches, reconcile scanned items to deposit slips and cash application reports
• Maintain and update the enrollment file folder for customers on pre-authorized credit card payments
• Monitor enrollment status within the Moneris Batch Upload program and notify credit teams of rejections
• Prepare and submit the monthly trade tape to credit bureaus, ensuring data fields are accurate
• Update customer files and credit system with bureau scores received from Equifax

PLATFORM MAINTENANCE

• Communicate directly with customers and/or respective portal support to maintain functionality of all platforms
• Coordinate with respective internal business partners to ensure operational payments are processed in a timely manner, as to not hinder the status of portal function
• Report all delinquencies (e.g. notification of suspensions, technical downtimes) to the pertinent nternal parties to avoid any service disruptions

PORTAL BILLING

• Monitor the portal submissions of invoices and/or credit notes for all accounts requiring exceptional billing
• Identify and communicate all issues to pertinent business partners; assist Credit Analyst in resubmissions upon rectifying issues
• Maintain banking and remittance information on all portal platforms
• Maintain invoice and account notes on pertinent systems
• Maintain a directory of all relative Sales and Credit personnel required to manage the E2E business on any account

ADDITIONAL TASKS

• Provide support to the Credit Operations team and their tasks, when required
• Provide support to National Credit operations Manager for various focused projects or tasks when required.

Who Are You

• High School diploma plus a minimum of one year credit analyst experience or the equivalent combination of education and experience.
• Ability to communicate with internal contacts.  Communication with external contacts is required to exchange work related information. 
• Computer literacy – knowledge of AS400 and Microsoft Office programs is beneficial.
• Ability to write reports and correspondence with limited creativity.
• Experience with GETPAID is an asset
• French Bilingual is an asset.

What We Offer: 
•    Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges. 
•    We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you’re motivated, we’ll help you find the career path that suits you. 
•    Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills. 
What Is Next? 
•    If this position aligns with your career goals, click "Apply" to submit your application. 
•    We thank all candidates for their interest; however, only those selected for interviews will be contacted. 
•    For additional career opportunities, please visit www.rexel.ca.