Location: On site at location listed in job posting
SUMMARY
Responsible for managing a portfolio of problem commercial loans and implementing strategies to mitigate credit risk and maximize recovery. Ensures proper servicing, including but not limited to collections, assigning a proper loan rating, preparing detailed action plans, creation of exposure management strategies, and account related administrative duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Restructures small to mid-size commercial problem loans of low to moderate complexity.
Works with lending personnel and commercial borrowers to better secure collateral and/or assets of loan relationship.
Contacts customers regarding delinquent accounts, and workout repayment strategies including authorizing payment extensions
Maximizes collections and minimize losses on portfolio assigned while ensuring appropriate governance and prudent risk management.
Prepares timely and accurate projection and C&C reports, recommends non-accrual and charge-offs, and rates the accounts according to the financial institution’s procedures
Ensures payments are properly credited or applied to customer accounts and in financial institution records or returned, if foreclosure has been initiated or payments are unacceptable
Reviews payment lists and maintains departmental files
Ensures administrative support forwards financial institution information to credit bureaus as appropriate
Orders liquidations, foreclosures and repossessions when necessary
Work closely with outside vendors, especially law firms, to ensure invoices are accurate and the work product is appropriate.
Performs all other duties as assigned
SUPERVISORY RESPONSIBILITIES
- No supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
Bachelor (4-year college) degree and 6-8 years of experience or equivalent combination of education and experience
Strong communication skills
COMPUTER AND OFFICE EQUIPMENT SKILLS
- Microsoft Office suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Skills Required
- Bachelor's degree from a four-year college or equivalent combination of education and experience
- 6-8 years of relevant experience, or equivalent combination of education and experience
- Strong communication skills
- Microsoft Office Suite proficiency
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
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Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
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Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
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Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
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