The Role
Manage hotel customer credit operations, maintain city ledger and guest ledger accuracy, issue invoices and follow up on collections, minimize write-offs, handle guest and card queries, prepare monthly credit meetings, and supervise and train credit staff while ensuring compliance with corporate and local policies.
Summary Generated by Built In
Manage customer credit operations and ensure the timely collection of outstanding debts. This role maintains proper hotel credit procedures in compliance with local and corporate policies, while overseeing accurate billing and accounts receivable to minimize outstanding balances.
Key Responsibilities
- Ensuring City Ledger Aging is maintained within Kempinski standards.
- Ensuring Invoices are issued no later than 24 hours after check-out and payment is collected with 30 days of issuing an invoice.
- Ensuring guest queries are replied to within 24 working hours.
- Ensuring uncollectable accounts are minimized and written-off accurately and on time.
- Ensuring all credit staff are motivated and fully trained in all their duties and responsibilities.
- Ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
- Preparing and conducting monthly credit meetings.
- Ensuring that all documentation is filed and in compliance with all policies.
- Reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the Director of Finance.
- Collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
- Supervising, training and motivating the Credit section staff.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
- Kenyan citizen
- Bachelor's degree in business, finance, or a related field.
- Minimum of 3 years in credit management preferably in a 5* hotel chain.
- Ability to work and communicate in a multinational environment.
- Ability to handle high volumes of work with attention to detail.
- Computer literacy adapted to the field of training.
- Strong organizational and time management skills.
- Applies a professional, confidential and ethical approach at all times.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Bachelor's degree in business, finance, or a related field
- Minimum of 3 years in credit management
- Experience in a 5* hotel chain
- Ability to work and communicate in a multinational environment
- Ability to handle high volumes of work with attention to detail
- Computer literacy adapted to the field of training
- Strong organizational and time management skills
- Professional, confidential and ethical approach
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
