Credit Manager

C.H. Robinson is seeking a Credit Manager to join our team.  You will play a critical leadership role in driving the success of our credit operations. You will be responsible for shaping and implementing credit policies that align with organizational goals, while managing a team to ensure a disciplined approach to risk and growth. The role requires overseeing credit evaluations, monitoring portfolio performance, and collaborating with cross-functional teams to deliver impactful financial outcomes. By setting strategic priorities based on the operating model, you will establish clear objectives, track progress against key metrics, and champion the use of Continuous Improvement tools to enhance team performance. Success in this role depends on your ability to lead with confidence, apply advanced analytical skills, and communicate effectively across all levels of the organization.

Ideally this position will be based in the Chicagoland area or Eden Prairie, MN.  This is a hybrid position with expectation to be in-office one day per week.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Coach and mentor using the Socratic method, asking questions to get at the why behind the what for outcomes. Develop strengths among the team to identify upstream KPIs to help be more forward looking, rather than reactive

• Supports both credit and commercial teams on leadership discussions, including executive level calls, both internally and externally, to share insights and gather financial information relative to decision making

• Supports our business partners in regular business reviews, leveraging internal analytics and financial intelligence to provide economic insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

• Serve as an escalation point for credit policy exceptions and operational challenges

• Establish and monitor credit limits to minimize financial exposure while supporting business growth

• Continuously evaluate operational processes for effectiveness and efficiency, leveraging Lean practices to streamline credit operations

• Facilitate problem-solving activities to address root causes of inefficiencies and implement sustainable solutions

• Foster cross-functional collaboration with sales, operations, and finance teams

• Prepare and present regular financial and credit performance reports to all levels of leadership, highlighting key metrics and trends

• Ensure compliance with internal controls, audit requirements, and global regulations

• Develop, implement, and enhance Standard Operating Procedures (SOPs) to meet operational excellence goals

• Leverage technology to improve efficiency and automation in financial and credit processes

• Stay updated on global economic trends, regulatory changes, and advancements in credit and collections management tools and regularly use knowledge to drive better decisions throughout the team and mitigate risk

Leadership

• Manage, mentor, and develop credit teams across multiple regions to create global practices and ensure consistent application of best practices

• Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution

• Commits to teams long-term personal and professional growth and takes accountability for seeing them grow and advance

• Encourages employee feedback through formal and informal channels.  Acknowledges and acts on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

• Gathers data and provides input to support the creation of financial performance goals, including a revenue and expense budget, for the team

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum of 5 years of financial reporting, operations, finance, and/or credit experience

• Minimum of 2 years leading and managing teams

• Ability to travel up to 10% (domestically and internationally)

Preferred:

• Ability to demonstrate a deep level of financial knowledge and strong written and verbal communication skills up to executive level

• Ability to demonstrate real application of Lean, Six Sigma, or equivalent process improvement methodology in a leadership position

• CCE, or other credit-related certification(s)

• Proficient in Microsoft Office Suite of Programs, Credit rating software, and ERP systems.

• Strong ability to partner, consult, and influence multiple stakeholder groups

• Ability to effectively implement changes

• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page