Credit Management & Cash collection Specialist

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

As part of the Global Sales Operations team, this role will work closely with Sales and Marketing functions, Finance and Customer Success organization, and will have direct contact with our Customers and Partners.

He/She will develop and maintain positive relationships, and coordinate with internal functions and Customers to ensure Credit Management & Cash collections inquiries are handled appropriately and in a timely manner. He/She will build and drive best of Breed Credit and Collection operations.

Madrid Office based, the role is expected in the office minimum 3 days a week, and will have a global coverage (Europe, US, Middle East, APAC).

Your responsibilities:

• Review Credit applications and Define Credit line to Partners and direct Customers.
• Review Partner’s contracts and secure proper System and Process On-Boarding.
• Release or Block Orders falling beyond agreed Credit line.
• Manage cash collection process.
• Drive cash forecast, ageing review, KPI reporting.
• Perform cash application (ERP system - Netsuite).
• Manage Invoices dispute with Partners/Customer.
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal/external parties.
• Identify the root cause of customer (internal & external) issues and takes action to prevent future contacts.
• Resolve customer (internal&external) inquiries using a variety of tools and web applications.
• Support the Quality and compliance team with data accuracy.

#LI-Hybrid

Qualifications

• Bachelor’s Degree minimum. 
• Minimum 3 years of experience in Credit Management and Cash Collection.
• Excel advanced knowledge
• Software Business experience is a significant plus.
• Salesforce.com / Netsuite experiences is significant plus.
• Fluent English and French are mandatory.
• Strong command on Microsoft Office a must.
• Very good communication skills for internal and external stakeholders.
• Strong Business Acumen.
• Sense of ownership, Result driven.
• Passion for Business support, and extra mile mindset will be key differentiator in candidate selection.
• Process and System oriented with great attention to details and controls.
• Ability to multi-task in high pace work environment while respecting tight deadlines.
• Team player - Interpersonal communication skills.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 

• 📍 Amazing centrally located offices near the Bernabeu Stadium. 

• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. 

• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 

•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 

• 🤸 Up to 25 EUR per month for a gym subscription. 

• 🛴 Flexible retribution plan for kindergarten & transport tickets.

• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes. 

• 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well.

• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 

• 📣 Bonuses for referring successful hires after three months of continuous employment. 

• 🚚 We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.