Credit Executive

The Credit Executive is responsible for the Casino Credit Office activities, ensuring that all administrative duties and responsibilities are performed in accordance with the Seneca Gaming Corporation’s operating policies and procedures, Internal Control Standards and objectives. The Credit Executive has the authority to grant, suspend and deny Casino Credit to casino patrons as necessary. In addition, the Credit Executive will accept and process casino credit applications, maintain customer files and exchange credit information with other casinos to ensure expedient verification and approval or denial of casino credit applications. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Grant, suspend and deny Casino Credit to casino patrons as necessary.
2.    Identify, prospective casino credit patrons to build the credit portfolio and educate as required.
3.    Process all phases of casino credit applications in accordance to the department procedure manual.
4.    Maintain customer files and exchange credit information with other casinos to ensure expedient verification and approval or denial of casino credit applications.
5.    Ability to interact with the Casino Executive team to further Casino objectives.
6.    Ability to interact with casino patrons to enhance the gaming experience.
7.    Ability to interact with employees of all departments for the benefit of the patrons and the promotion of a good work environment.
8.    Work with all departments in promoting responsible credit usage.
9.    Implement approved Policies and Procedures with respect to establishing casino credit privileges by evaluating credit histories of applicants when needed. 
10.    Input appropriate information into the existing or newly created patron computer file as per the department manual.
11.    Verify and post confidential credit information into the patron’s manual and computerized credit file. 
12.    Verify and post identification credentials as per the department manual.
13.    Capture and input the patron’s signature into the signature verification system as per the department manual.
14.    Input the approval or denial information into the patron’s computer credit file and change account status as required. 
15.    Complete assignments given by the Credit Manager.
16.    Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
17.    Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.  Maintain a professional work environment with supervisors, managers and staff.
18.    Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
19.    Must compete all required SGC Training programs within nine (9) months from commencement of employment.
20.    Attend all necessary meetings.
21.    Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.  Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS: 

Education/Experience:
1.    Must be 18 years of age or older upon employment.
2.    High school diploma or equivalent required.  College or University graduate preferred.
3.    Self-starter with the ability to work in a team environment while maintaining a “sense of urgency.”
4.    Knowledge and interpretation of gaming regulations pertaining to Casino Credit.
5.    Minimum five (5) years’ experience in Casino Credit or a similar lending position.
6.    Organizational and supervisory experience preferred.
7.    Must have proficient computer skills.

Language Skills and Reasoning Ability:
1.    Must possess excellent communication skills.
2.    Must be comfortable, professional and focused while working in a social environment. 
3.    Ability to write routine correspondence and to speak effectively to the public, employees and customers is mandatory.
4.    Must have the ability to deal effectively and interact well with the customers and employees.
5.    Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.  Must be able to work in an environment where smoking is permitted.
 

Salary Starting Rate:$49,069.41

Compensation is negotiable based on experience and education.
 

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.