Credit Coordinator

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Credit Coordinator to join our team! This role is approved to be fully remote and can be based anywhere in the United States.  

• Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
• Handle a high volume of emails during a standard shift
• Perform data entry
• Process customer payments via Billtrust
• Investigate, approve, and request customer refunds
• Help customers by answering questions about their account
• Identify the needs of customers and resolve issues

• Credit experience of 1 to 3 years preferred
• Call center experience is a plus
• Effectively communicate in writing and verbally
• Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
• Highly detail oriented and have outstanding interpersonal skills
• Ability to organize and prioritize work
• Ability to adjust work schedule in accordance with job objectives
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• React well in a fast-paced environment
• Strong and accurate data entry skills
• Ability to perform basic math functions

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information