The Role
Manage a personal ledger to collect overdue payments by phone and email, build strong customer relationships, resolve invoice queries, collaborate with internal teams, and use Excel and in-house systems to track performance against targets.
Summary Generated by Built In
Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy
We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.
Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.
- Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
- Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
- Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.
About the role
Do you have experience in Credit Control but you're looking for a change or new challenge?
If you can keep calm under pressure and you're used to using your persuasive nature to encourage collection of cash owed, this may well be the role for you.
You will have your own ledger, some small businesses who work with us occasionally and some larger ones who work with us on a regular basis.
Having strong communication skills is very important, as you will speak to a variety of contacts to arrange payment of invoices, ensuring that solid relationships are created and robust credit control methods are implemented. You'll predominantly do this by phone, but you will also follow up what's been discussed with emails, which will need to be well written and clear.
Customer service experience or skills will help to settle the invoices quickly, combined with your problem solving skills to resolve queries. You’ll also work closely with colleagues in different teams, ensuring that everyone involved with the account is kept up to date.
This is a target driven role, which will make it easy for you to see how you are getting on throughout the month and gives you the opportunity to earn bonus.
Your ledger is managed predominately using Excel or the company system so the more comfortable you are with Microsoft Office packages and bespoke systems the better. Ideally you’ll need to know how to sort in Excel or maybe create basic sums, we can then help you to learn anything more advanced which might be of use such as pivot tables and charts.
What we need from you
- Proven experience in credit control, with a strong track record of managing high-volume ledgers in fast-paced, deadline-driven environments.
- Excellent organisational skills, with the ability to manage your own workload efficiently and effectively.
- Strong team player, demonstrating a collaborative approach and willingness to support colleagues.
- Confident communicator, capable of building and maintaining effective relationships both internally and externally.
- Tech-savvy, confident using Microsoft Office and comfortable navigating in-house systems, with a quick ability to learn new tools and platforms.
What we offer
- Holidays and Birthday Leave – Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.
- Volunteering Day - 1 paid day per year to support local charities.
- MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts.
- Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
- Health & Wellbeing – Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.
- Employee Referral Programme - Recommend great talent and earn a reward.
- Long Service Awards - Celebrating your milestones with us.
- Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
- Employee Voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
- Credit Control bonus structure: Rewarding performance and contribution to targets.
About
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Skills Required
- Proven experience in credit control managing high-volume ledgers in fast-paced, deadline-driven environments
- Excellent organisational skills and ability to manage own workload
- Confident communicator able to build and maintain internal and external relationships via phone and clear written emails
- Tech-savvy with proficiency in Microsoft Office and ability to navigate bespoke in-house systems
- Basic Excel skills (sorting, basic formulas); willingness to learn pivot tables and charts
- Problem-solving skills to resolve invoice and payment queries
- Customer service experience or customer-facing skills
- Target-driven with ability to meet collection targets and contribute to bonus structure
Am I A Good Fit?
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The Company
What We Do
Reconomy is an international circular economy specialist that provides resource management, environmental compliance, and sustainable returns services. They help businesses transition from linear to circular models, focusing on waste reduction, resource optimization, and sustainability.
