The Role
Manage cash collection activities, chase payments, resolve disputes, maintain debtor records, and build client relationships to maximize debt recovery.
Summary Generated by Built In
DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.
EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.
Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.
Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
ESG COMMITTMENT
We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.
ROLE PURPOSE
Key Responsibilities:
Collections and Debt Recovery:
- Proactively chase overdue invoices via telephone, email, and letter before and after due date
- Follow the standard credit control process SOP
- Manage the full collections cycle from soft reminders through to formal demand letters and legal referral
- Negotiate and agree payment plans with customers experiencing short-term difficulties, within company authorisation limits
- Build relationships with Business Units to ensure queries are resolved promptly and accounts placed on hold in line with company policy
- Maintain up to date contact details and accurate records of communications with clients
- Escalate accounts to legal proceedings, debt collection agencies, or insolvency practitioners, or through small claims court or equivalent, as required and in compliance with company procedures
- Instruct and liaise with external solicitors and debt collection agencies (DCAs) when accounts reach legal stage
Cash Allocation and Reconciliation:
- Assist Banking when needed to allocate customer payments accurately and promptly to the ledger
- Reconcile customer accounts and resolve unallocated cash
- Process credit notes, refunds, and adjustments in line with authorisation procedures
- Maintain accurate aged debt reports and produce regular collections performance reports
- Collaborate with the CRM team to resolve posting errors and ensure the debtors ledger reflects accurate transaction records
Customer Dispute Management:
- Investigate and resolve billing disputes, pricing queries, and short payments in collaboration with CRMs and Partners
- Ensure disputes are logged, tracked, and resolved within agreed SLA timescales
- Identify root causes of recurring disputes and recommend process improvements
Compliance and Risk:
- Adhere to the Late Payment of Commercial Debts (Interest) Act 1998 when charging interest on overdue B2B invoices
- Comply with UK GDPR requirements in handling customer data and communications
- Maintain compliance with the company’s credit policy and internal controls
Reporting:
- Produce weekly aged debt analysis and collections performance metrics for the Credit Control Manager
- Report on DSO (Days Sales Outstanding), bad debt provisions, and write-off recommendations
- Month End reporting requirements
Experience & qualifications
The role requires a commercially minded individual who has an enthusiastic and professional approach to cash collection.
Essential:
- Minimum 2 years of credit control or collections experience in a UK/Ireland commercial environment (professional services sector experience desirable)
- Strong working knowledge of credit control processes, collections procedures, and UK /Irish debt recovery law
- Proficiency in accounting software -preferably Business Central
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, aged debt reports)
- Excellent telephone manner and written communication skills
- Ability to handle difficult conversations with customers professionally and assertively
- The ability to manage a large and varied debtor ledger
- Excellent time management, organisational skills and the ability to self-manage
Desirable:
- CICM (Chartered Institute of Credit Management) qualification — Level 2, 3 or above
- Experience with automated collections software
- Experience instructing solicitors or DCAs for legal collections
WHAT AAB OFFER
We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.
Time Off & Family Support
- Annual leave (plus public holidays), with the option to buy or carry over leave
- Enhanced parental leave (maternity, paternity, adoption)
- Paid volunteering day to support causes that matter to you
Health & Wellbeing
- Private Medical Insurance (PMI) for you and the option to cover family members
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
- Death in Service benefit
Financial Security
- Competitive pension scheme
- Life assurance policies to support you and your family
Flexible & Agile Working
- Hybrid working model
- Agile working culture that supports flexible hours and smarter working
- Modern office spaces designed for collaboration, focus, and wellbeing
Disclaimer
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Skills Required
- Proven experience in a credit control role
- Excellent time management and organisational skills
- Strong interpersonal and communication skills
- Proficient in Excel and IT systems
- Experience of the legal system
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The Company
What We Do
AAB delivers Audit, Accounting, Tax, Payroll, HR, Consulting, and Advisory Solutions globally from its offices in the United Kingdom and Ireland.
