Build your career in Credit Control
Do you enjoy tackling challenging conversations, hitting targets, and seeing the results of your effort? If you’ve built solid experience in an outbound contact centre, collections, or a fast‑paced phone-based role - and you’re ready to turn that into a long-term career - this could be your next step
WM New Zealand Ltd is New Zealand’s leading provider of resource recovery, recycling, and waste management. We’re passionate about sustainability and protecting our beautiful environment for future generations. If you're looking for a career that makes a difference while offering professional growth, you’ve found the right place.
Job DescriptionAbout the Role
We’re looking for a driven Credit Controller to join our high-performing team in East Tamaki. Reporting to the National Credit Manager, you’ll take ownership of customer accounts, manage debt recovery, and work closely with customers and internal teams to resolve issues professionally and effectively.
This is a fantastic opportunity to take the skills you already have - resilience, communication, and accountability - and develop them into a rewarding career within credit control and finance.
QualificationsWho this role is perfect for
You might come from an outbound contact centre, collections, customer resolutions, or another KPI-driven environment where you’ve learned how to handle difficult conversations and stay focused under pressure.
You’ll succeed in this role if you:
- Enjoy outbound calling and aren’t afraid of tough conversations
- Are resilient, persistent, and motivated by targets and results
- Have experience working with high volumes of customers or accounts
- Bring strong problem-solving and reconciliation skills
- Communicate clearly and confidently, both verbally and in writing
- Are comfortable using Excel and working with detail and accuracy
- Want to build a long-term career in credit control or finance
What you’ll be doing
- Managing a large customer ledger (2000+ customers) and maintaining strong account relationships
- Making proactive outbound calls to resolve overdue accounts
- Strong reconciliation and problem-solving skills
- Negotiating payment outcomes while delivering excellent customer service
- Investigating discrepancies and reconciling accounts
- Working to clear KPIs and contribute to team and business results
- Excellent verbal and written communication
- Excel skills and keen attention to detail is desirable
Why join WM New Zealand Ltd?
At WM New Zealand, we don’t just offer a role — we invest in your future.
- Career development: Structured training, mentoring, and a clear development pathway
- Supportive team: Learn from experienced professionals in a collaborative environment
- Wellbeing focus: Access to wellness initiatives that support work-life balance
- Meaningful work: Be part of an organisation committed to sustainability and innovation
How to apply
To apply for this role, click “I’m Interested”
Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.
WM is an EEO employer and promotes drug and alcohol-free workplaces.
You must be in New Zealand and hold a current work visa/residency or NZ citizenship.
Skills Required
- Experience in outbound contact centre, collections, or a KPI-driven environment
- Strong problem-solving and reconciliation skills
- Excellent communication skills, both verbal and written
- High attention to detail and proficiency in Excel
- Resilience and motivation by targets
What We Do
WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.
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