Credit Controller

At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK’s top 10 fastest-growing accountancy firms, we have been a trusted partner since 1881—helping businesses and individuals meet challenges and seize opportunities across generations.

Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary.

What will you be doing?

We are looking for a talented and enthusiastic Credit Controller to join our aspiring team at S&W.

Your role will be to provide high volume calling for the Group Credit Control function including chasing outstanding debts, liaison with Partners and bespoke reporting.

This is a permanent role to be based at either our Newcastle, Bristol or London office, with expected office attendance of minimum 2 days per week.

As a Credit Controller, your responsibilities will include among others,

• Provide a high-volume client credit control service, primarily using telephone calls to contact and secure payment promises from clients
• Daily Review of all payment promises, prompt following up of any broken arrangements
• Monthly visits to regional office locations for one-to-one reviews with local Partners/Head of Office to ensure appropriate credit control activity and co-ordination of action
• Comprehensive credit control of own portfolio to ensure all overdue debtors are appropriately followed up each month
• Raise, record and follow up on all client disputes on own debtor portfolio, escalating overdue resolutions to Head of Business/Line Management as appropriate
• Recommend appropriate Bad Debt Provision requirements to Line Manager
• Provide comprehensive reporting on own portfolio of debtors, regarding payment promises, client query status and "Partner Resolving" situations to Line and Operational management
• Preparing submissions to external lawyers/collection agency for enforcement

Skills and Experience

To be successful in this role, you should have

• Previous Credit Control experience within a Professional Services firm or equivalent
• Experience dealing with a high volume environment of up to 1,000 client portfolios
• Thorough working knowledge of MS Word and Excel
• High level of attention to detail
• Must be proactive with an ability to thrive in a fast paced environment
• Must be efficient, well organised and target driven

Desirables:

• Strong academic record, educated to A level or equivalent
• ICM or similar professional Credit Management qualification desirable
• Experience of working with clients based in Ireland would be advantageous

As a colleague here at S&W you will have access to benefits that include

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave
• Cycle to work scheme
• Season ticket loan
• Eye care support

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.