We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
We’re seeking a Credit Controller with experience in customer experience (CX) or dispute resolution, someone who can skilfully manage accounts while fostering positive client relationships and resolving issues efficiently.
Day-to-day, you will:
Prepare timely reports to assist with debtor functions and cash management including
Processing and reviewing of daily cash receipts, ensuring all receipts have been allocated and/or tracking and resolution of unallocated receipts
Establish an action plan to resolve older credit amounts
Regularly meet and negotiate terms with third party debt collection agencies
Preparation of statement of claims for liquidators
Responsible for keeping comprehensive notes for aged invoice collection actions
Regularly reviewing the process and procedures to reduce debtor days
Preparing journal entries, credit notes and assisting with month end
Assisting the broader accounts team
Your skills and experiences might also include:
Previous experience of end-to-end credit control and accounts receivable processes
Exceptional client service skills.
Strong written and verbal communication skills especially during difficult customer negotiations
Ability to build relationships with multiple internal and external stakeholders
Attention to detail, including fast & accurate data entry
Ability to multi-task
Advanced computer software skills, including Excel and other accounting packages
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
Skills Required
- Experience in customer experience or dispute resolution
- End-to-end credit control experience
- Exceptional client service skills
- Strong written and verbal communication skills
- Ability to build relationships with stakeholders
- Attention to detail and accurate data entry
- Ability to multi-task
- Advanced computer software skills
The Access Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Access Group and has not been reviewed or approved by The Access Group.
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Flexible Benefits — Benefits are positioned as flexible and personalized, supported by a platform that lets employees tailor their package and view total reward information. Salary sacrifice options such as Cycle to Work and holiday trading add further choice and customization.
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Wellbeing & Lifestyle Benefits — Health and wellbeing support is described as broad, spanning health cash plans, occupational health, dental cover, gym and eyecare schemes, and digital coaching resources. Lifestyle discounts and commuting-related perks are also highlighted as part of the overall offering.
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Pay Growth & Progression — Pay progression can be meaningful for some individuals, with examples of significant salary growth and promotions over time. Career development and internal growth opportunities are also framed as contributors to improved compensation outcomes for certain roles.
The Access Group Insights
What We Do
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, the US and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people.
