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Job DescriptionWe are looking for an experienced Credit Controller to join our existing team based at the head office in Hemel Hempstead.
What will you be doing?
- Responsible for the collection of debt owed to NEC, liaising with our Clients directly. Working with the business to resolve any queries in a timely manner, and improve on the accuracy of invoicing.
- Accountable for a diverse portfolio of clients, as defined by the Credit Manager.
- Developing working relationships with key contacts within the client organisation and ensuring prompt payment of debt.
- Responsible for actively managing the timely resolution of any customer queries raised by the client; however, if it results in a dispute this is managed by a separate team.
- Management of account including housekeeping.
- Monitoring PO renewal notices for support & maintenance contracts.
- Achievement of monthly cash collection targets as set by the Credit Manager.
- Negotiation and communication.
- Flagging disputed items, working with Operations and Finance teams to ensure prompt resolutions.
- Flagging of key areas of risk and focus to the Credit Manager, with recommendations and solutions
- Assisting the Credit Manager and wider Finance team as required
- Challenge existing processes and working methods, to deliver a programme of continuous improvement within both Credit Control and the wider organisation
Who are we looking for?
- Strong diligence and problem-solving skills.
- You have excellent interpersonal, communication and organisational skills.
- Ability to work as part of a team and support colleagues.
- Ability to interact with people at all levels in an effective manner.
- Resilient, able to work across the organisation to resolve client queries to allow prompt settlement of debt.
- Treats everyone with respect.
- Builds trust and long-term relationships.
- Adheres to policies and procedures.
- Able and willing to travel throughout the UK as required.
What qualifications and expertise are required?
- Technical knowledge of current credit control practices.
- Experience of Credit Control systems.
- Preferable experience of working in a software based business and/or public sector dealings.
- Previous use of SAP desirable.
- Previous experience of Working to cash targets.
- Experience of using Excel at an intermediate level.
- Flexibility to work within a high growth, rapidly changing environment.
- Ownership of problems and issues.
- Excellent time management, including work prioritisation with minimal supervision.
- A self-starter with the ability to work to deadlines.
- Strong negotiating skills.
- Ability to work under pressure.
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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What We Do
Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide. Our customers are national governments and international health bodies. They’re also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes
