We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
We're searching for two Credit Controllers to join us on a permanent basis working out of our Huddersfield Office. You will be responsible for managing the day to day credit risk on a defined debtor list, involving the collection of overdue accounts, follow up of short payments, credit limit assessment, and effective query management.
The hours for this role work on a rolling weekly basis and will include 7am - 3pm, 8am - 4pm and 9am - 5pm. You must be flexible to work all shift patterns.
KEY RESPONSIBILITIES
Effectively contribute to the ‘collection performance’ of STARK to reduce Daily Sales Outstanding (DSO) by minimizing the risk of bad debts
- Proactively target delinquent accounts for timely collection of cash in line with the company’s cash and overdue debt targets.
- Manage and mitigate the risk relating to customer credit limits in line with company procedures.
- Provide outstanding levels of customer service to internal and external customers.
- Maximize sales opportunities within a defined customer base by effectively managing credit limits.
- Follow up quickly and effectively any short payments made by customers.
- Address/update all stop maintenance and over trading issues in accordance with Company policy and procedures.
- Effectively contribute to the handling of all incoming and outgoing calls to ensure they are dealt with in a professional manner and meet agreed Company targets
- Undertake administrative duties as appropriate and ensure the system is updated accordingly e.g. copy invoice/statement requests etc.
- Maintain and monitor the customer query database in order that queries are addressed and resolved efficiently and effectively.
Skills and experience required: -
- You will ideally possess previous credit control experience.
- If you do not possess credit control experience you must have previous finance experience such as a finance assistant background.
- Exceptional communication skills and the confidence and capability to influence.
- Excellent IT skills and the ability to pick up new systems quickly and with ease.
- A great team player - we have a friendly and warm culture and we would like you to be part of that.
What’s in it for you?
- Competitive Base salary
- Free on-site parking
- Hybrid Working – 3 days at our Huddersfield office and 2 days WFH.
- Discretionary bonus
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
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Skills Required
- Previous credit control experience
- Previous finance experience, such as a finance assistant background, if lacking credit control experience
- Exceptional communication skills and confidence to influence
- Excellent IT skills and ability to learn new systems quickly
- Ability to work all rotating shift patterns
- Ability to work collaboratively as part of a team
What We Do
STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.
