Amoria GroupSenior Credit Controller - USA Specialist
Location: Manchester
OUR WORKPLACE VALUESPositivity, Respect, Ownership, Fun, Excellence and Success (PROFES) are the values that make up the heart of our culture at Amoria Group, and we expect all employees to consistently demonstrate these behaviours in the workplace.
We believe in creating an environment where people can thrive professionally whilst enjoying being part of a supportive, ambitious and collaborative team.
ROLE OVERVIEWWe are looking for an experienced and proactive Senior Credit Controller to join our Finance Operations team based in Manchester.
This is a key role within the business, responsible for managing complex ledgers, driving collections performance, reducing aged debt and building strong relationships with both internal stakeholders and external clients across our UK and US operations.
The successful person will take ownership of the end to end credit control process, ensuring outstanding balances are collected efficiently whilst maintaining excellent client relationships and supporting wider business performance.
This role will also play an important part in improving processes, supporting team development and driving continuous improvement initiatives across the finance function.
This role will be supporting our US divisions, the working hours will be 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays.
DUTIES & RESPONSIBILITIES:Credit Control & Collections- Manage and collect outstanding debt across complex, high value ledgers
- Reduce debtor days and improve overall cash flow performance
- Monitor aged debt and proactively escalate high risk accounts
- Conduct regular ledger reviews and provide updates on performance, risks and trends
- Issue account statements, reminders and resolve invoice related queries
- Negotiate payment plans where required
- Liaise with legal representatives on escalated debt recovery matters
- Conduct credit risk assessments for new and existing clients
- Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams
- Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll
- Respond to queries professionally and efficiently, ensuring a high level of service at all times
- Manage finance inboxes and ensure queries are resolved within agreed SLAs
- Support accurate and timely invoicing processes across contract and permanent divisions
- Review billing information and supporting documentation to ensure accuracy
- Assist with invoice corrections, rebills and billing related queries
- Monitor purchase orders and unbilled items, ensuring issues are resolved quickly
- Allocate incoming payments accurately within the finance system
- Support bank reconciliations and resolve discrepancies
- Assist with payment processing and audit related queries where required
- Act as a key point of contact for credit control process queries
- Support and mentor junior team members where required
- Identify opportunities to improve processes, efficiency and reporting across the finance function
- Contribute to continuous improvement initiatives and best practice sharing
- Previous experience within a Senior Credit Controller or similar position
- Proven experience managing complex ledgers and high value accounts
- Track record of reducing debtor days and improving cash collection performance
- Strong stakeholder management and communication skills
- Ability to manage workload effectively within a fast paced environment
- Confidence dealing with difficult conversations and escalations professionally
- Proficiency with finance systems and Microsoft Office, particularly Excel
- Previous experience within recruitment, staffing or professional services
- Experience working with US or international clients
- Exposure to multi currency environments
- Experience using CRM or ticketing systems
- Understanding of IFRS or UK GAAP standards
- Positive and proactive approach
- Strong attention to detail
- Resilient and confident communicator
- Able to work effectively under pressure and to deadlines
- Embodies Amoria Group’s PROFES values
- Flexible to work 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays
- Salary up to £33,000
- Performance related annual bonus
- Hybrid working
- Company incentive trips to destinations including Dubai and Marbella
- Monthly lunch clubs
- Annual personal development allowance
- Additional company benefits and wellbeing initiatives
Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds regardless of age, experience or background.
INDAB
Skills Required
- Previous experience as a Senior Credit Controller or in a similar position
- Experience managing complex ledgers and high-value accounts
- Demonstrated success reducing debtor days and improving cash collection performance
- Strong stakeholder management and communication skills
- Ability to manage workload effectively in a fast-paced environment
- Confidence handling difficult conversations and escalations professionally
- Proficiency with finance systems and Microsoft Office, particularly Excel
- Experience in recruitment, staffing, or professional services
- Experience working with US or international clients
- Experience in multi-currency environments
- Experience using CRM or ticketing systems
- Understanding of IFRS or UK GAAP standards
- Ability to work 12 noon to 8:30pm at least three days per week
What We Do
Amoria Group is Progressing Lives Everywhere by delivering projects and providing expertise to the global technology, advanced engineering and energy sectors. As an integrated project and human capital services business, Amoria Group supports pioneering industries and companies that make a positive impact on the world. Through our PROFES values and our best service commitments, we lead with positivity, deliver world-class expertise and give back to our global communities as we grow. Amoria Group is formed by two brands: - Amoria Bond - a global specialist recruitment company that places experts with companies in the pioneering sectors of Technology, Advanced Engineering and Energy, creating a cleaner, better future and progressing lives everywhere. - Coalesce Management Consulting - a consultancy firm that delivers true expertise to the Advanced Engineering and Energy sectors by deploying specialist consultants to projects around the world.
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