About the role
We are seeking a highly organised and proactive Credit Controller who is responsible for managing the Building Consultancy sales ledger and maximising cash collection across the business.
Working closely with Partners, Directors and fee earners, the role will proactively manage outstanding debt, resolve payment issues and develop positive working relationships with client finance teams to improve the speed and certainty of payment.
Whilst the primary focus is effective credit control, the role will also highlight recurring billing issues that contribute to payment delays and work with operational teams to help minimise them where practical.
What matters most in this role
Work closely with Partners, Directors and fee earners by:
- Providing updates on significant outstanding debts.
- Highlighting payment risks.
- Assisting with collection strategies for key accounts.
- Identifying recurring invoice issues that delay payment.
- Liaising with Finance to resolve billing queries.
The role is expected to support the business in improving cash collection, rather than owning the wider billing process.
Day to day, you’ll
- Manage the Building Consultancy sales ledger.
- Monitor aged debt and prioritise collection activity.
- Proactively pursue outstanding invoices through telephone, email and client engagement.
- Resolve invoice and payment queries promptly.
- Maintain accurate records of collection activity.
- Escalate significant issues to Partners and Directors where appropriate.
- Produce regular aged debt reports and commentary.
- Support monthly cash collection targets.
Client Relationships
Develop professional working relationships with Accounts Payable teams and finance contacts within key client organisations.
- Responsibilities include:
- Acting as the primary contact for payment queries.
- Understanding client payment processes.
- Resolving issues collaboratively.
- Supporting positive relationships between clients and Building Consultancy teams.
- Helping remove barriers to prompt payment.
What we expect of you
- Proven experience in a Credit Control or Accounts Receivable role, ideally within construction, property, or professional services
- Understanding of project-based billing and fee structures (desirable)
- Experience working with finance systems and ERP platforms.
- Strong communication and negotiation skills
- Ability to build relationships with both finance and non-finance stakeholders
- High level of attention to detail and accuracy
- Proficiency in accounting systems and MS Excel
- Ability to prioritise workload and meet deadlines
Why Workman?
- Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
- Core working hours to allow for added flexibility and helps ease your commute to the office.
- Study support (where applicable)
- Discretionary annual bonus and salary reviews.
- Healthcare, life insurance & wellness programme.
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
- Social events throughout the year including a firm wide Christmas party!
- Generous referral bonus.
Our core belief
Great Workmanship starts with getting the fundamentals right.
Even though we're in the property business, we're all about the people.
Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.
Skills Required
- Proven experience in a Credit Control or Accounts Receivable role
- Experience within construction, property, or professional services
- Experience working with finance systems and ERP platforms
- Proficiency in accounting systems
- Proficiency in MS Excel
- Strong communication and negotiation skills
- Ability to build relationships with finance and non-finance stakeholders
- High level of attention to detail and accuracy
- Ability to prioritise workload and meet deadlines
- Understanding of project-based billing and fee structures
What We Do
Workman is the UK’s leading independent commercial property management and building consultancy specialist. We offer a service dedicated solely to the fundamentals of property management and building consultancy excluding other services normally associated with multi-disciplinary firms. We believe this specialist combination provides significant benefits for our clients. Our property management service has been developed from working for a range of leading institutional funds, investors and property companies and the managed portfolio now totals over 4,000 properties nationwide collecting over £1.8bn in rent. Within property management our dedicated retail team provide specialist property management services on all retail assets, including more than 90 shopping centres and 200 retail parks. Our building consultancy specialists provide professional advice across a wide range of disciplines including due diligence, project management, defect diagnosis, contract administration and all landlord & tenant matters. The firm has been operating for nearly 40 years and continues to achieve steady growth. We pride ourselves on the skill and calibre of our employees, with more than 750 dedicated professionals in 12 UK offices and a growing presence in France. For more information about Workman, our services and career options please visit our website at workman.co.uk or call 020 7227 6200.
