Credit Controller

About the job

Job Title : Credit Controller

Reporting to: Financial Controller

Location: Synergy Security Solutions Limited (Cork).

Position Details:

Role: Credit Controller

Salary: €32,500 -€37,500 DOE

Location: Cork 

Schedule: Monday - Friday

Role Type: Permanent / Full Time

About Us:

Established in 1993, Synergy Security Solutions is one of Ireland's largest security service providers, offering customised guarding & patrol services - to meet diverse client needs across industries such as retail, logistics, transport, healthcare, and more. With a commitment to integrating advanced technology with well-trained security professionals, Synergy delivers efficient, reliable, and flexible services 24/7 to protect properties, people, and profits. The company is recognised for its customer-focused approach, ensuring that each client's requirements are met with precision and care.

Overview: This is an opportunity to work as part of a busy Accounts team, where you will gain exposure to the Accounts Receivable, Credit Control and an environment governed by a high standard of internal controls. This is a fast-paced role where no two days are the same. You will work closely with the Operation Management teams in Ireland, UK and across several European bases and receive ongoing support from management.

Responsibilities: 

• Carry out debt collection activities in line with company policies, ensuring timely payments and maintaining accurate records of all follow-ups and communications.
  
  
• Prepare and deliver weekly credit management reports to management, providing clear insights into outstanding balances, risks, and collection progress.
  
  
• Manage the follow-up and resolution of customer queries, working collaboratively with internal teams to ensure issues are addressed promptly and effectively.
  
  
• Meet weekly KPI deliverables, consistently tracking performance and contributing to the achievement of departmental targets.
  
  
• Assisting in dunning process, including issuing reminders, escalating overdue accounts, and taking appropriate action to reduce aged debt.
  
  
• Build and maintain strong relationships with both existing and new customers and colleagues, supporting a positive customer experience and effective cross-team collaboration
  
  
• Complete ad hoc tasks and support project work as required, contributing to process improvements and team initiatives.
  

Role & Requirements: 

• Minimum of 2 years’ experience in a similar role, demonstrating a solid track record in managing responsibilities and delivering high-quality results in a comparable environment.
  
  
• IATI, Diploma in Credit Management would be an advantage
  
  
• Strong proficiency in Microsoft Excel, including the ability to work confidently with spreadsheets to support reporting and decision-making.
  
  
• Experience with SAGE 200  is an advantage
  
  
• Excellent attention to detail, supported by strong written and verbal communication skills, ensuring accuracy in work and clear communication with colleagues and stakeholders
  
  
• Ability to multitask effectively, managing multiple priorities in a fast-paced environment while maintaining a high standard of work.
  
  
• Deadline-driven mindset, with the capability to work under pressure and a genuine interest in contributing to continuous improvement and value-adding project work.
  
  
• Be proactive by continually identifying and suggesting areas for improvement on an ongoing basis.