Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Company Information
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com
Job Description
Job Title: Credit Controller Representative III
Finance Code: FNC.AREC.A03 Department: Order to Cash Career Band: 3
Job Track: Associate
Location: Lagunilla, Heredia, Costa Rica
Direct Reports: N/A
Position SummaryThe "Credit Controller Representative Ill" gives significantly to the "Order to Cash" Department by optimally handling credit exposure and trade debt collection for the NA Region. Responsibilities include uploading invoices promptly to client portals for timely payments. Candidates with attention to detail and strong account reconciliation skills are welcome to apply!
At Thermo Fisher Scientific, we strive for an inclusive, global environment that values the power of diverse talent, backgrounds and experiences, allowing us to foster an atmosphere where everyone feels like they belong and can thrive. When we treat each other with respect and support and work together in the spirit of our 4i Values of integrity, involvement, innovation, and intensity, we can make a difference in the world - resulting in successful outcomes for all.
Key Responsibilities- Handle customers with a medium-complex portfolio to ensure compliance with payment terms and credit limits using ERP systems and the Order Release Portal.
- Perform risk assessments on new and existing accounts, providing recommendations on appropriate credit limits, risk categories, and credit terms.
- Assist the team in achieving annual collection targets and support credit risk assessments within our shared service center in Costa Rica.
- Track unapplied and unidentified payments, ensuring accurate allocation.
- Conduct financial statement analysis, issuing recommendations for credit line increases as appropriate.
- Coordinate the review and documentation of the "Credit Hold" process.
- Release orders on hold based on credit analysis of customer trade AR.
- Set up credit terms for new clients and handle requests for extended payment terms.
- Negotiate payment plans and collaborated closely effectively with customers and the commercial department.
- Identify and analyze credit and debit notes to ensure accurate account statements.
- Facilitate credit card payments with the corresponding department under supervisory approval.
- Handle the company's web billing systems and those of customers.
- Collaborate with customers to advance inquiries, provide updates, and prepare data for customers.
- Prepare statements and reports for the company accountant.
- Handle own email inbox with a sense of urgency and prioritize tasks efficiently.
- Advise the supervisor of un collectable accounts for further action with third-party collection agencies or the legal department.
- Participate in updating Job Aids and supporting documentation of processes.
- Find opportunities for improvements in execution and suggest solutions.
- Align with any other requests required by the company and implement to company ethics and integrity standards.
- High School Diploma required; Bachelor's in finance, accounting, economy, mathematics preferable, or shown experience in the position.
- Consistent record in a similar role.
- Previous work experience in Shared Service Centers.
- B2 English Level.
- Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
- Experience with at least one ERP system (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
- Experience in Cforia and/or Get Paid
- Build customer dedication by encouraging trust with internal and external customers.
- Adopt practical operational improvement for continuous enhancement.
- Communicate openly and honestly with colleagues and managers.
- Demonstrate passion and dedication to results and understanding of objectives.
- Promote self-development and the growth of colleagues.
- Make profitable business decisions and apply contingency plans strategically.
- Cultivate partnership and lead by example.
- Think and act with a customer-centric approach.
- Take personal accountability for all actions and exercise good judgment.
- Be intellectually curious and adopt Improvement In Execution (PPI}.
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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