Credit Controller (Italian Speaking)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Credit Controller – Italian Speaking

Cambridge | Hub & Hybrid

Bring your credit control expertise. Make an impact that goes further.

At Illumina, every role contributes to something bigger. Our work helps advance scientific discoveries that improve human health, and behind that work are teams ensuring our customers and partners receive the support they need.

We’re looking for an experienced Italian-speaking Credit Controller to join our Accounts Receivable team in Cambridge. This is a hands-on opportunity for someone who knows credit control, enjoys building strong customer relationships and is confident working across customer portals to manage accounts, resolve issues and support timely payment.

The role is hub and hybrid, with the expectation of working from our Cambridge office one day per week, on Thursday, to collaborate with the onsite team.

What you’ll bring

For this opportunity, there are three key requirements:

• Italian language skills to support our Italian-speaking customers
• Previous credit control / Accounts Receivable experience, including the collection of overdue balances
• Practical experience using customer portals within a credit control environment
• Strong relationship-building skills
• Excellent attention to detail and
• The ability to manage competing priorities and tight timescales.
• Experience using SAP would be advantageous.

What you’ll be doing

You’ll support the Accounts Receivable function, helping to keep customer accounts accurate, payments moving and queries resolved. Your responsibilities will include:

• Managing and maintaining Channel Partner accounts, including account reconciliation
• Collecting outstanding customer balances and supporting payment within agreed terms
• Monitoring customer credit status, credit blocks and credit exposure
• Managing cash application and payment posting across EMEA accounts
• Using customer portals as part of the day-to-day credit control and collection process
• Issuing customer statements, collection correspondence and dunning letters
• Investigating and resolving account queries, discrepancies and disputes
• Working directly with customers to resolve issues and facilitate payment
• Collaborating across Customer Service, Sales and other functions to maintain a positive customer experience
• Supporting internal and external audit requests
• Maintaining accurate customer account records and following established credit and collection processes

You’ll also spend approximately 50% of your working time supporting testing activities for our Next Gen ERP project, giving you the opportunity to contribute to meaningful change alongside your core credit-control responsibilities.

Why Illumina?

The Illumina experience starts with our people: connected, collaborative and united by purpose. We work together because our achievements are shared.

Here, you’ll have the opportunity to own your work while collaborating across teams and building your experience through meaningful challenges. Whatever your role, your contribution is part of something bigger.

If you’re an experienced Credit Controller who speaks Italian, understands the end-to-end collections process and is confident navigating customer portals, we’d love to hear from you.

Bring your curiosity and make an impact.

The estimated base salary range for the Credit Controller (Italian Speaking) role based in United Kingdom is GBP 30,600 - 45,800. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work—combining globally differentiated offerings with locally tailored programs. This includes support during important life moments, flexible time off, opportunities to give back, and a weeklong company-wide summer shutdown. In the UK, we also offer flexible benefits, a company contribution of 10% into your pension, and private medical insurance, alongside additional benefits to support you and your family.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.