The Role
Manage end-to-end credit control and collections for a pan‑European portfolio (focus on France). Execute dunning, reduce DSO, investigate payment disputes, deliver aged-debt and collection KPI reporting, liaise with internal teams and customers, and drive process improvements across multi-country operations.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Credit Controller for an interim period of around 6 months.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
We are looking for an experienced and proactive Credit Controller to manage accounts receivable across a pan-European portfolio, with a strong focus on Sabio France.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Credit Controller for an interim period of around 6 months.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
We are looking for an experienced and proactive Credit Controller to manage accounts receivable across a pan-European portfolio, with a strong focus on Sabio France.
The role requires a candidate who can operate autonomously with minimal supervision, maintain strong relationships with both internal stakeholders and customers, and ensure timely cash collection while minimizing credit risk.
Key Responsibilities
1. Credit Control & Collections
- Manage the end-to-end credit control process for assigned customers
- Proactively follow up on outstanding receivables via phone and email
- Investigate and resolve payment delays, discrepancies, and disputes
- Maintain accurate and up-to-date records of customer interactions
2. Dunning & Cash Collection Strategy
- Execute and optimize the dunning process to drive timely collections
- Monitor ageing balances and escalate high-risk accounts
- Drive improvements in cash flow and debtor days (DSO)
3. Reporting & Analysis
- Prepare and deliver high-quality credit control reports and analysis, including:
- Aged debt reports
- Collection performance tracking
- Risk assessments
- Track performance against clear collection objectives and KPIs
- Provide actionable insights to finance and commercial teams
4. Stakeholder & Customer Management
- Build strong relationships with:
- Internal teams (Account Managers, Finance, Operations)
- External customer contacts (Finance departments, Accounts Payable)
- Collaborate with commercial teams to resolve client issues impacting payment
- Act as a key point of contact for credit-related queries
5. Continuous Improvement
- Identify opportunities to improve credit control processes and efficiency
- Support implementation of best practices across a multi-country environment
- Contribute to optimizing policies around:
- Credit limits
- Payment terms
- Early payment incentives
Skills Knowledge and Expertise
Experience
- Proven experience as a Credit Controller in a pan-European or international environment
- Strong track record in collections and receivables management
- Experience working with minimal supervision and high accountability
Skills & Knowledge
- Strong understanding of:
- Credit control processes and best practices
- Dunning procedures (preferred)
- Customer payment behaviors and risk management
- Experience with credit control reporting and KPI tracking
- Knowledge of early payment discounts and incentives (preferred)
Languages
- English: Fluent (mandatory)
- French: Fluent (mandatory)
- Spanish: Fluent (mandatory)
Systems & Tools
- Experience with ERP/accounting systems (e.g., SAP, NetSuite, Sage, or similar)
- Advanced Excel skills
Key Competencies
- Strong communication and negotiation skills
- Ability to influence both internal and external stakeholders
- Highly organized with strong attention to detail
- Results-oriented with a focus on cash collection targets
- Ability to work independently in a fast-paced environment
Nice to Have
- Experience in a services or SaaS environment
- Exposure to multi-entity or group structures
- Experience managing complex or high-value customer portfolios
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Proven experience as a Credit Controller in a pan-European or international environment
- Strong track record in collections and receivables management
- Fluent English
- Fluent French
- Fluent Spanish
- Experience with ERP/accounting systems (e.g., SAP, NetSuite, Sage)
- Advanced Excel skills
- Ability to operate autonomously with minimal supervision
- Strong communication and negotiation skills
- Knowledge of dunning procedures
- Knowledge of early payment discounts and incentives
- Experience in a services or SaaS environment
- Exposure to multi-entity or group structures
- Experience managing complex or high-value customer portfolios
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
