Mintel is seeking a proactive and organised EMEA Credit Controller to join our Accounts team. This role is responsible for managing customer debt, supporting cash collection across the EMEA region and ensuring accurate customer account administration within NetSuite.
Key Responsibilities
- Manage and collect outstanding customer balances across EMEA.
- Build relationships with customers and internal stakeholders to resolve payment issues quickly.
- Review aged debt, prioritise overdue accounts and escalate risks where appropriate.
- Send customer statements, reminders and collection communications.
- Reconcile customer payments in NetSuite.
- Investigate and resolve customer account discrepancies, including duplicate payments, overpayments, unapplied cash and incorrect allocations, ensuring timely refunds or reallocations where appropriate.
- Maintain customer records, payment terms and billing information within NetSuite.
- Support customer onboarding requirements, including vendor forms and portal administration.
- Assist with withholding tax (WHT) documentation and customer compliance requests.
- Perform customer account reconciliations and resolve discrepancies.
- Support month-end reporting on debtors, collections and cash flow.
- Support year-end statutory and tax audits by preparing debtor reconciliations, providing audit documentation and coordinating customer balance confirmation requests.
- Identify opportunities to improve processes, controls and data quality within the Order-to-Cash cycle.
Skills & Experience
- Previous experience in credit control, collections or accounts receivable.
- Strong communication and relationship-building skills.
- Good attention to detail and problem-solving ability.
- Experience working with ERP systems; NetSuite experience is desirable.
- Comfortable analysing aged debt and account reconciliations.
- Strong organisational skills and ability to manage competing priorities.
- Good Excel skills.
What Success Looks Like
- Reduced aged debt and improved collection performance.
- Strong customer relationships and timely query resolution.
- Accurate customer records and cash allocation.
- Effective use of NetSuite reporting and AR processes.
- Continuous improvement of credit control procedures and controls.
#LI-SH1
Skills Required
- Experience in credit control, collections or accounts receivable
- Strong communication and relationship-building skills
- Attention to detail and problem-solving ability
- Experience working with ERP systems
- NetSuite experience
- Comfortable analysing aged debt and account reconciliations
- Strong organisational skills and ability to manage competing priorities
- Good Excel skills
What We Do
Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it. So what goes into the market intelligence mix? MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future. MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide. PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers. COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge. The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge. That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.
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