Job Description :
Job Title: Credit Controller (Dutch speaking)
Location: Budapest
Contract term: Permanent
Grade: L5C
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the function
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role actualizes the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection
Key Responsibilities
- Proactive cash collection
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
- Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
- Take ownership of incoming queries from Customers
- Raise and respond to Internal Query Management ticket on time as appropriate
- Update customer contact details and knowledge book regularly
- Manage strong relationship with Customers, In-Market Sales, Commercial Finance and STC Process Execution Teams
What you will bring
- Fluency in English and Dutch
- Excellent interpersonal and communication skills, assertiveness
- Ability to act as a single point of contact of own Customers by taking full ownership of cash collection
- Ability to leverage own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction.
- Willingness to gather excellent knowledge of Customers
- Ability to effectively prioritise own tasks building on knowledge of Customer’ business
- Ability to deliver on promises
- Proactive, solution-focused mind-set and positive “can do” attitude
- Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
- Self-confidence and ability to work independently without strong line manager support
- Looking for and responding to feedback
- Active team player
Benefits
- Unique Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with world class brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement:
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.
We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.
Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win.
Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.
Ready to bring your best? This could be your opportunity.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type :
RegularPrimary Location:
BudapestAdditional Locations :
Job Posting Start Date :
2026-10-08Skills Required
- Fluency in English
- Fluency in Dutch
- Excellent interpersonal and communication skills
- Assertiveness
- Ability to take ownership of cash collection
- Ability to influence customers and drive cash collection results
- Ability to prioritize tasks effectively
- Proactive and solution-focused mindset
- Ability to work independently
- Teamwork skills
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
-
Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
-
Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
-
Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
Diageo Insights
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
