Credit Controller Associate

Ecolab is seeking an Associate Credit Representative who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.
 

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

Description

Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy & procedures for collections, credit hold and credit risk to meet cash targets. 

Responsibilities:

• Establish and ensure monthly collection goals are integrated with total Saudi goals and targets flow to individual collectors.
• Implement strategies and deploy resources to meet collection targets and objectives.
• Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines.
• Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships.
• Act as Escalation Leader for financial and customer issues
• Ensure team and individual goals on past due improvement are achieved.
• Monitor & escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios
• Lead & support business AR specific policies, processes and improvement projects
• Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios.
• Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers.
• Ensure collection processes are documented and followed in compliance with SOX requirements.
• Develop succession planning for team, identifying training requirements and milestone targets
• Support internal and external audits as required.
• Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.

• Basic Qualifications

• Strong verbal and written communication in English.
• Previous experience in collections or customer facing role.
• Robust competency in Microsoft.
• Knowledge in working with database applications and ERP systems e.g., SAP.
• Ability to influence internally with key stakeholders and externally with customers.

• Preferred Qualifications

• University degree
• 3-5 years of business experience in credit.
• Ability to influence without authority.
• Knowledge in working with database applications SAP.
• High level proficiency in Microsoft.
• Excellent communication skills

• Skills & Competencies:

• Self -motivated; Assertive
• Proven record of meeting deadlines
• Process-orientation with customer focus
• Time management, organization, and prioritization skills
• Ability to apply judgment in problem solving
• Ability to ask probing questions to obtain necessary information