The Role
Handle debt collection and customer contact to resolve outstanding insurance payments, record repayment arrangements, process premiums and bank debit forms, follow up policy cancellations/lapses, respond to debtor queries, prepare monthly reports, and perform related administrative tasks.
Summary Generated by Built In
Main Duties and Responsibilities
- Assist in debt collection of Swan Life Ltd.
- Contact customers to find solution for the settlement of outstanding payments and record repayment facilities.
- Respond to customer’s (debtors) queries in a timely manner and handle any dispute.
- Prepare monthly reports.
- Process first premiums.
- Verify the bank forms (direct debit / standing order) before sending to banks.
- Follow-up of cancellation and lapses of life insurance policies.
- Perform administrative duties.
Candidate's Profile
- Higher School Certificate (HSC) or equivalent.
- Minimum 1 year working experience in credit control and customer service.
- Proficient in Microsoft Excel.
- Good communication and negotiation skills.
- Be a team player.
Note: Offer will be made initially on a fixed term contract of 3 months.
The Company reserves the right:
1. To convene only the best qualified candidates to participate in the selection exercise.
2. Not to make any appointment following this advertisement.
Skills Required
- Higher School Certificate (HSC) or equivalent
- Minimum 1 year working experience in credit control and customer service
- Proficient in Microsoft Excel
- Good communication and negotiation skills
- Be a team player
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
SWAN provides the full range of non-banking financial solutions, from Insurance, Pension & Actuarial services, to Wealth Management & Securities Trading.
