Credit Control Supervisor

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Credit Controller Supervisor at Civica

Reporting to the Group Credit Control Manager, you'll take the lead in shaping how Civica collects cash and manages risk across the business. You'll supervise, coach and motivate a team of Credit Controllers, drive performance against DSO and collections targets, and play a hands-on role in embedding best practice across the credit function. Alongside your leadership responsibilities, you'll manage a small portfolio of client accounts and contribute directly to system integration and continuous improvement initiatives.

This is a great next step for an experienced credit professional ready to combine people leadership with real influence over process and performance.

What you will do to be successful in this role

Responsibilities:

• Drive collections performance, leading targeted collection activity across all divisions and business units to hit ambitious targets
• Deputise with confidence, supporting the Group Credit Control Manager in delivering team results and stepping up to report to Senior Leaders when needed
• Turn data into insight, producing sharp, regular reports that flag performance trends and risk areas before they become problems
• Tackle the tough accounts, partnering with Account Managers to resolve high-risk and difficult cases
• Manage workload allocation across ledgers, keeping coverage smart and effective
• Coach and help grow a team, mentoring and developing Credit Controllers through regular training and hands-on support
• Stay ahead of risk, monitoring aged debt and prioritising the accounts that matter most
• Help shape the future, playing an active role in transformation and efficiency initiatives
• Support month-end, including reconciliations and reporting to keep things airtight
• Keep it compliant, ensuring adherence to internal policies, audit standards and regulatory requirements
• Stay hands-on, managing your own small portfolio of client accounts

• Proven leadership skills, with at least two years' experience in a senior or supervisory credit control position, confidently setting expectations and managing performance.
• A seasoned professional with a strong background in credit and collections, with advanced Excel skills and confidence using finance systems and ERP tools
• Strong interpersonal and communication skills, with the ability to negotiate positive outcomes and engage stakeholders, customers and colleagues at all levels
• Experience leading and motivating a diverse team
• Proficient in managing multiple priorities and delivering results within tight deadlines, while responding effectively to changing priorities and evolving business needs
• Strong work ethic and commitment to excellence

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!

✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.

✔ Income Protection – Up to 75% salary cover for long-term illness.

✔ Life Assurance – 4x salary tax-free lump sum.

✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.

✔ Health Cash Plan – Claim back physio, therapies & more.

✔ Dental Insurance – Cover for routine & emergency care.

✔ Affinity Groups – Join employee-led communities.

✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodation to participate in our recruitment process, please let us know. We are here to support you.