Credit Control Specialist

We are looking for a highly organised and customer-focused individual to join our Credit Management team as a Credit Controller. We are seeking someone with excellent communication skills, strong attention to detail, and a proactive approach to problem-solving.

This is an exciting opportunity for someone who enjoys building relationships, resolving issues, and managing multiple priorities in a fast-paced environment. You will play a key role in supporting cash collection activities, maintaining customer relationships, and ensuring outstanding balances are managed effectively.

As a Credit Controller, you will be responsible for managing a portfolio of customer accounts in our Retained Team, and supporting the effective collection of outstanding receivables. Your duties will include:

• Managing the collection of outstanding receivables for an assigned customer portfolio (Retained Team)
• Maintaining regular contact with customers via telephone, email, and written correspondence regarding overdue invoices, payment commitments, deductions, and disputes.
• Reconciling customer Accounts Payable balances with Canon's Accounts Receivable records and coordinating the resolution of discrepancies.
• Investigating, managing, and resolving customer account queries and disputes, working closely with internal teams and external stakeholders.
• Escalating unresolved disputes in line with Service Level Agreements to ensure timely resolution and minimal impact on customer relationships and cash flow.
• Initiating the dunning process for non-paying customers.
• Placing and releasing credit holds in accordance with company credit policy.
• Collaborating with customers and internal stakeholders regarding financial transactions, payment methods, payment terms, and credit limits.
• Building and maintaining strong relationships across the business to support effective debt management and risk mitigation.
• Producing regular reports on aged debt, disputes, legal issues, collection activities, and portfolio performance.
• Identifying opportunities for process improvements to increase efficiency and effectiveness.
• Completing Credit Control administration tasks and supporting departmental projects as required.

We are interested in candidates who can demonstrate:

• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• A proactive and solution-focused approach to problem solving.
• Strong organisational and time-management skills.
• The ability to manage multiple priorities and competing deadlines.
• Excellent attention to detail and accuracy.
• Strong analytical and decision-making skills.
• Confidence in handling customer queries, account investigations, and dispute resolution.
• The ability to work independently as well as collaboratively within a team.
• Good administration skills and a willingness to learn new processes.
• Intermediate to Advanced Microsoft Excel skills.
• A positive, inclusive, and professional approach to working with colleagues and customers.
   

Canon Core Behaviours

• Customer Orientated

• Drive for Results

• People Orientated

• Caring for Self and Others

• Show Courage & Conviction

• Take Ownership & Accountability

• Act as a Team Player

The salary for this role is £32,992 plus our comprehensive benefits package which includes 25days a/l and pension.

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