The Role
Lead and develop the credit control team to meet collection targets, enforce credit policies, analyze aging reports, resolve disputes, negotiate payments, and report on collection performance while ensuring compliance with laws and company policy.
Summary Generated by Built In
Manage, train, and motivate the credit control staff to ensure high performance.
• Establish performance metrics and KPIs for the team to measure success and efficiency.
• Set collection targets and monitor team performance against these goals.
• Manage team member behavior patterns to ensure they comply with work ethics and take disciplinary measures for the ones that work contrary to company rules and company policies.
• Ensure timely and efficient collection of outstanding payments, managing both current and overdue accounts.
• Handle escalated issues or disputes with clients regarding payments, often collaborating with other departments such as Account managers/customer service or sales.
• Develop and enforce policies for credit assessment, payment terms, and collection procedures.
• Analyze accounts receivable aging reports to identify overdue accounts and determine the appropriate collection action.
• Design and implement strategies to improve collections, reduce overdue accounts, and minimize bad debt.
• Negotiate payment terms or settlement options with clients when necessary to ensure timely payments while maintaining customer satisfaction.
• Prepare regular reports on collection performance, bad debts, aging accounts, and other key metrics for senior management.
• Ensure that all collection activities adhere to relevant laws, regulations, and company policies.
• Work closely with the sales and customer service teams to ensure that credit is granted appropriately and payment terms are understood.
• Train the credit control team on best practices, negotiation techniques, and the use of credit management tools.
• In extreme cases, take necessary legal action, such as engaging with collection agencies, to recover outstanding debts.
• Resolve issues and disputes between clients and the company in a timely and professional manner
Requirements
- Bachelor in Finance, Accounting, Risk Management, Economics, Business Administration or any related field
- 2 to 3 years experience as collection team leader/supervisor/manager
- Excellent with Excel
- Great reporting and communication skills.
Skills Required
- Bachelor in Finance, Accounting, Risk Management, Economics, Business Administration or related field
- 2 to 3 years experience as collection team leader/supervisor/manager
- Excellent with Excel
- Great reporting and communication skills
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The Company
What We Do
Cartrack is a global provider of telematics, fleet management, and vehicle tracking solutions, offering data analytic solutions for mobile asset management, asset recovery, and workforce optimization.
