This role provides essential support to the credit control operations for the Middle East and Africa (MEA) portfolio, with responsibility for managing mailbox activity, processing cash allocations, posting receipts, and responding to Statement of Account (SOA) requests. The position contributes directly to maintaining accurate financial controls and delivering timely, reliable support to internal stakeholders and clients within the Credit Control function.
Key Responsibilities- Manage incoming communication through the centralised mailbox, ensuring timely and accurate responses, escalating complex or non‑routine cases as required, and upholding internal service standards.
- Process and deliver all SOA requests for MEA clients with precision and within agreed timelines.
- Arrange and organize receipts daily for MEA clients, ensuring complete documentation and compliance with credit control procedures.
- Perform weekly posting of client receipts in the policy administration system based on the approved cash allocation file.
- Execute daily posting of receipts when serving as backup support or during end‑of‑service coverage for the primary colleague, ensuring operational continuity and accuracy.
- Support the Credit Control team through routine follow‑ups, data validation, and adherence to escalation protocols.
- Maintain strict confidentiality, data accuracy, and compliance with internal controls and financial governance requirements.
- Demonstrate strong attention to detail, reliability, and effective communication across all credit control processes.
Skills & Competencies- Strong attention to detail and accuracy in financial processing.
- Effective written and verbal communication skills, particularly for email‑based client interactions.
- Ability to manage routine tasks independently while meeting departmental deadlines.
- High sense of ownership, reliability, and professionalism.
- Strong team orientation, with the ability to work collaboratively across Credit Control and Finance.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
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At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
