Credit Control Administrator

Job Description:

Credit Control Administrator

Mindhaus- District 5, Cairo, Egypt

Full time (40 hours per week)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador

Role Overview

The Credit Administrator is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Team Leader, the Credit Administrator is a member of the Bupa Egypt Finance team and works closely with the Bupa Global Finance Operations Team.

What you’ll do:

• Manage a portfolio of credit control tasks
• Processing insurance premium payments
• Maintaining Bupa customer account balances
• Handle the unapplied collection list to clear outstanding receivables
• Liaising with customers to ensure effective credit control
• Ensuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction compliance.
• To account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contact.
• Take ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customers.
• Take accountability for the daily administrative tasks required in line with set service standards and process parameters.
• Ensure that receipts from customers are being processed on a daily basis in line with agreed processes and service targets.
• Ensure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAs.
• Identify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experience.
• Ensure that any identified control weaknesses are escalated to the Credit Control Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments process.
• Where required support other parts of Finance, e.g. assisting with the clearance of bank reconciling items.

What you’ll bring:

• Experience in credit control, preferably in a similar industry
• A track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high volume transactional work.
• Highly numerate with ability to process financial data quickly, and strong attention to detail.
• Experience of dealing directly with customers and communicating to them in a clear, concise and professional manner.
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Business level spoken and written English
• Proficient with Microsoft excel
• Completed Bachelors Degree (or higher).

Why Bupa? 
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
 

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Whether you’ve found your feet or are discovering a new path. 
Welcome to a place that celebrates you. 
This isn’t where you've been.  
This is where you're going. 
This is what we have belief in.

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